At inception of the engagement, Patrick took the time to prepare a fully customised proposal (based on phone conversations we had) rather than passing on a standard brochure. "He had me at Hello!!" Customer Service Patrick was patient while it took more than 3 months for the tenant of my investment property to vacate and for me to complete significant amount of remediation works. He went above and beyond in arranging & coordinating the trade-professionals while I remained stuck in Sydney lockdown! While I noted through the LJ Hooker newsletter Patrick taking to auction million dollar properties, at no point in time I felt I was de-prioritised as an owner of a small 2 bed apartment. Empathy is important. He showed this not only to me but also during selection of the buyer and towards the buyer. Results and Outcome Patrick sold my 2 bedroom apartment significantly above the valuation figure from 12 months ago. Way above our agreed target price. Well above last sale in the area. This was done over a span of 1 week from market launch while ACT went under lockdown and while everyone adapted to new ways of working. Patick is a trusted advisor, strong mediator and an excellent negotiator.
Patrick Kinnane
