MARQ Property helped lease this property

cleaning of house

Hello Sir/Mam, i want to write a review regarding my agent name chelsea. She is good but the promise she made before giving the house about house clean was not fulfilled as the carpet is totally dirty with dust and not steam cleaned that she promised. but when i told her about it she said she have steam carpet clean receipt from previous tenant in which i repleid that she would come to check as it totally shown that it is not cleaned and the ensuite bathroom’s ceiling was not cleaned which she promised would get cleaned before we entered. but still not cleaned when i entered after signing lease. thanks