I spent a long time researching and investigating agents and was excited to be working with Kim. Unfortunately on the day of our house photos (2 days before we were due to hit the market, Kim told me she was going overseas for 5 weeks - our entire campaign. I completely understand agents have lives too and deserve annual leave but it was the deceitful way Kim dealt with this that left such a bad taste in my mouth. She left it until the absolute last minute to tell me so I had no choice but to move forward with McGrath as an agency. The photographer was literally there taking photos of my house ready for them to be put online and she drops that bomb. I was assured Kim would still be our agent and be across the campaign from start to finish. We basically never heard from Kim again. She dropped all communication with us, and left the entire campaign up to her partner agent, Jen Anderson. Kim didn't even call us after the sale of our house to touch base. Embarrassing behaviour for an agent with her "experience". Jen put in a lot of effort for the sale of the house, but If I had known earlier Kim was not going to be around I would have chosen a completely different agent all together. There were other agents I liked as much as Kim and I would have liked the opportunity to use one. After our experience with Kim I couldn't recommend her to anyone. Bad communication, no professionalism, deceitful and dishonest.
Kim McChlery
