In terms of communication in relation to the progress of our offer/purchase, Aaron was always contactable and knowledgeable and responded in reasonable timeframes. However there were a few things that we thought could have improved. Following our building inspection, I raised a concern with Aaron that the bathroom in the apartment did not have ventilation, as is required by building safety standards (ie no window or fan). Aaron’s quick and curt response to this was something along the lines of “well if you’re going to change your mind about the purchase because of this, I have plenty of other people interested in the apartment”. I mentioned the absence of ventilation as it was a significant issue and was hoping he could perhaps speak to the owner and shed some light on why (ie was it a body corporate issue, was there a problem with prior installation etc). His assumption that this issue would lead to a retraction of our offer was incorrect and the way he managed this enquiry left a sour taste in our mouths early in the process. The rest of the purchase went smoothly. The big day came and we were so excited to collect our keys with Aaron setting a time for us to come collect them from him. We arrived at his office and were told he was with someone and wouldn’t be too long. We waited another 25 minutes then asked the receptionist to check on him as we needed to be somewhere after. 5 minutes later, a member of his team, Dylan, came downstairs with our keys, a candle and a bottle of champagne. We stood in the foyer where he proceeded to apologize for Aaron’s absence, handed the wine keys etc over to us, said congratulations and rushed off. We got back in our car and just sat there in disbelief. It was such an anti-climax. I thought Aaron might touch base the next day and apologise for not being able to meet up with us but I never heard from him again apart from these requests to rate our experience. I hope this feedback is useful.
Aaron Woolard
