Hi Andrea and Michael,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience has not met your expectations.
Our team has made every effort to respond promptly to your questions, provide clarification regarding fees, and keep you updated throughout the management of your property. We understand that some situations can be particularly challenging, especially where tenant behaviour is involved. While we work diligently to enforce the tenancy agreement and address any breaches that arise, there are limitations under Queensland tenancy legislation regarding what can be directed or enforced.
We value your feedback and are disappointed that you feel unsupported. We remain committed to providing professional advice, clear communication, and working in your best interests. If you would like to discuss any of your concerns further, we welcome the opportunity to speak with you directly.
Kind regards,
Jasmine
Head of Property Management
responded on 02 Jul 2026