Experience Matters

Selling is stressful at any time, even more so when a family have other considerable health-related stressors. There was no pressure from Don. He worked with whatever we wanted to do, and however we wanted to do it. He had leave planned during our sales period, which we knew of in advance, and during this time, we worked with his colleague, Paul Rayner, who was also exceptional. Paul also offered support as we purchased our new home (not his listings). Of note, the professionals' sales contracts were well thought out and explicit. We looked at other contracts during our transition to a new home, and they were often lacking, placing purchasers at risk. When both parties are not clearly informed of their rights and obligations under a contract, issues can arise. When we discovered our previous settlement agent had retired, we requested a referral and were provided one. The agent (Paul) openly declared CoI in making the referral. This was refreshing as we found the industry generally lacks transparency and ethical conduct, for example, many agents failing to declare financial interests in the homes they are selling OR flipping, not responding to inquiries or not presenting offers. Overall, we were happy with the service we were provided by this professional team. You don't survive in the industry for as long as Don and Paul have without knowing what you are doing and doing it well.