I recommend Licia with confidence after working with her recently to sell my family home. After meeting with a few other real estate agents, I chose to work with Licia because her pitch was delivered professionally, based on evidence and focused on her knowledge and experience. No transparent gestures at fake feelings of connection, no over-the-top self-promotion, no obsequiousness or condescension. She talked me through market conditions, statistics and how we might expect things to change or not, based on her experience and supported by evidence. (I work in research and other agents seemed to miss the fact that an inflated pitch would not persuade me; how might they miss the mark with all the potential buyers they claim would be charmed by their foolproof technique?) Licia's pragmatic approach was helpful at every step, from presentation through post-settlement issues. She made considered recommendations, put me in touch with other professionals and tradespeople, made herself available to talk through options, and presented an educated opinion when it was helpful. As many of us are, I was dealing with a range of other priorities and challenges at the same time, and I appreciated Licia's flexibility and support. Having some awareness of this, Licia capably handled some of the issues herself, while keeping me adequately informed. This deft touch is underpinned by her personable nature, keen intelligence and considerable experience. She communicates clearly, and worked well alongside my settlement agent. I would recommend Licia as she was recommended to me, with confidence, for her integrity, professionalism and clear communication. The stress related to selling our home was eased considerably by Licia and I look forward to working with her again in future.
Licia Santoriello
