Great and professional service

Q Realty

star   4.9   (154 reviews)

Always available to take your call, helpful, friendly and professional. Love that they are small team and I get to know them all. Highly recommend as a tenant.

Q Realty

star   4.9   (154 reviews)

The team at Q-Realty provide a great property management service. They are professional, courteous and efficient. They attend to all matters very timely and effectively. I have full faith in their ability to manage my local rental property. You would be extremely hard pressed to find a better agent!

Q Realty

star   4.9   (154 reviews)

My property is well managed and I am happy to recommend Q Realty to friends and family for their professionalism.

Q Realty

star   4.9   (154 reviews)

We have been living in the property managed by Q Realty for four years. They have been excellent in communicating the needs of the owner and our needs - things get done. The gentleman who has done our inspections has been terrific and always friendly and has listened to our needs, with action always taking place when needed. The communication between the owner and us is always polite and informative and delivered in a professional manner and in a suitable time frame. Great people and always great to deal with.

Q Realty

star   4.9   (154 reviews)

They are very professional and friendly. Systems work very well. Everything is easy.

Q Realty

star   4.9   (154 reviews)

Have had a positive experience with qrealty.

Q Realty

star   4.9   (154 reviews)

Naomi was amazing to work with, and made the whole process so easy.

Q Realty

star   4.9   (154 reviews)

We have rented through QRealty for 3 years and highly recommend them. Very fair, responsive, efficient and communicative. All maintenance requests have been actioned and they liaise in advance regarding lease renewals. They are great agents!

Q Realty

star   4.9   (154 reviews)

Thank you for helping out and the continuous communication.

Q Realty

star   4.9   (154 reviews)

Good experience dealing with the property management team. Any concerns with the rental I'm currently living are dealt with in a reasonable time frame.

Q Realty

star   4.9   (154 reviews)

Unfortunately, our experience with QRealty regarding maintenance and repairs has been very disappointing. One of the repair request took at least a month to receive a response. Another issue was followed up three months later, where we were called and emailed to arrange a visit; however, the handyman did not show up as agreed. During a subsequent quarterly inspection, the agent identified several repair issues, including the air-conditioning problem that we had already reported three months earlier. Despite this, there was no sense of urgency during the discussion. The agent mentioned that they only have two plumbers, one of whom is very busy and the other may call later, but no timeframe or commitment was provided. Throughout summer, to feel even slightly cool in the living area, we had to sit directly near the air conditioner, which is not reasonable and significantly affected our comfort and living conditions. We sincerely hope that next summer we will be living in a different home with better maintenance support, as this experience has been frustrating and disappointing. Recommendation: QRealty should introduce and adhere to a clear Service Level Agreement (SLA) for responding to and resolving tenant queries and maintenance requests. Establishing defined response and resolution timeframes would greatly improve communication, accountability, and overall tenant satisfaction, and would likely result in better tenant feedback and reviews

Q Realty

star   4.9   (154 reviews)