Incredibly helpful & proactive

Lana is exceptional! Although she was representing the Seller, she also went above and beyond to ensure a smooth handover for me as the buyer too. Especially impressive given the complexity of the sale, as it included an AirBnb account, some furnishings and was at an awkward time over the Christmas period with lots of closures. She consistently brought thoughtful, practical solutions to the table, particularly when other parties, including the conveyancers, began to drop the ball. Lana was proactive, highly communicative and always anticipating the next right steps to keep everything moving forward on time. Her calm, knowledgeable, and solution-focused approach made what could have been a stressful and difficult process into a far more efficient and positive outcome for both the seller and myself. She was truly the saving grace to this sale.