Dealing with a comfortable professional agent.
I lived out of town and was having lunch in Ayr and mentioned I might buy a house here. Someone rang Carla. Two hours later (Saturday afternoon) we met and inspected a house, which was too big for me, but by the time we left, she knew exactly what I was after. Three weeks later, I bought a house which was precisely what I wanted. I didn't have any problems to worry about right from the start to the end of the paperwork, all due to her taking the time to listen. Well done you Carla.