RUSSELL showed good knowledge of the market and the suburb, was very courteous and receptive to our requests for multiple inspections etc. However fell apart where it mattered with hand over. We had to do all the work of collecting keys and arriving at our new property without any fanfare. I have experienced and have knowledge of agents presenting keys and welcome packs at the property. Ours was collecting keys and a welcome pack from a rude receptionist at the Real Estate. How times have changed, it’s only the biggest purchase you make, you would expect some fanfare and appreciation of your purchase.

Russell Shepherd
