Sally is an absolute exceptional person. She is all over. It has great attention to detail and I’ve been very helpful. I’ve had to worry about absolutely nothing. Look no further than this lady!
Ray White Alliance
Communication with well . Response my email and my missed call as soon as they can . Sent me all the details for inspection and find me the solution for the problem they found . Make sure the market price match my property and keep the rental in good levels. Both owner and the tenants feel comfortable.
Ray White Alliance
Our initial property manager was a nightmare. She didn't show up to the property for the initial walk through. We made sure to take photos of everything. After raising this with her, she said the walk through was done prior to our moving in. She also forgot to issue a water invoice to us, and then proceeded to call us and email us when it was overdue. Then when I told her we hadn't received an invoice, she rudely proclaimed over the phone,by cutting me off mid sentence, that we had gotten reminder emails. Which we hadn't. After escalating this issue it was sorted fairly quickly by someone else, and the owner himself who I believe is a much better communicator. Our new property manager is excellent, communicates clearly and effectively. Our experience was rocky at the start, but great now.
Ray White Alliance
We have multiple properties under the management of Ray White Alliance and wouldn't use anyone else, the service has been exceptional from the start and we are always impressed by their professionalism. We can't thank the team enough for their hard work and wouldn't trust anyone else to do the job!
Ray White Alliance
The professionalism and service provided by the staff from our first contact at the viewing of the property and throughout the application process has been FAST and EFFICIENT! To the management of the property during our tenancy - the response from staff have been PROMPT and HELPFUL. Even during the change and upgrading to a New App - the communication from staff have been CLEAR and CONCISE. And lastly during the vacating of the property - the staff have been PROMPT and HELPFUL with a special mention of staff member Vivian. Great Service! Thank you.
Ray White Alliance
I was impressed with the team’s helpfulness and attention to detail making sure everything is all good before and after we moved in.
Ray White Alliance
With rentals, and as a tenant, it's always comforting to know that you are in "capable" hands of a competent agent that responds to your communication and reacts accordingly. We look forward to continuing our relationship with the agency and in particular, the agent.
Ray White Alliance
We have just moved into our new property after breaking lease from our previous horror story rental !! We were treated like we were nothing and the house was falling down (literally) and nothing was being done . We were lucky enough to get let out of our lease with no penalties due to the severity of the house . When inspecting the new house without knowing we would get it, Georgia was here and was so kind and welcoming from the start! Then when we got the call from her, she was so excited on the phone for us and ever since she has been extremely helpful, supportive and efficient with her job aswell as caring for us as her tenants!
Ray White Alliance
Although a little early to categorically affirm, Ray White staff seem to be aware of the needs in question and have been proactive in addressing them , while keeping good lines of communication. They are also courteous. We found our transition from a previous real estate agency to Ray White smooth and efficient. We are grateful and appreciative.
Ray White Alliance
Thank you again for your outstanding service, assisting with rental appraisals, property works and the onboarding of my new tenant at my property in Upper Coomera. The team are diligent and professional and I have no hesitation in recommending them to any investor looking for a quality managing agent.
Ray White Alliance
All the Property Management Team at Ray White Alliance continue to over service me on my investment property in Pimpama. Their communication, especially from Rochelle, is second to none with constant feedback via texts and emails and now via the property management app Ailo. I couldn't recommend their team enough for service and professionalism.
Ray White Alliance
The team has been proactive and efficient in responding to queries. Special call out to Chanette for her knowledge, effective management and great communicator. Pleasure working with her !
Ray White Alliance
