Ray White Frankston
Caring professional response
I cannot recommend Chelsie Saunders highly enough. From the beginning of our rental application process, she was incredibly professional, patient, responsive and genuinely caring. I probably bombarded Chelise with more questions and follow-ups than most applicants, particularly while anxiously waiting to hear whether our application had been successful. She was always patient and kind, responded promptly, and never made me feel that I was being a nuisance. Anyone who has been searching for a rental property knows how stressful the waiting process can be. Unfortunately, it is quite common to receive very little communication once an application has been submitted, which only adds to that stress. Chelsie was completely different. If she said she would follow something up with the landlord, she did exactly that and came back to me, often within just a few hours. What impressed me most was that she understood there are real people and emotions behind a rental application. Her communication was clear, honest and reassuring throughout the entire process, and she was always true to her word. Chelise demonstrated exceptional professionalism, excellent knowledge of the rental process and a genuine commitment to keeping everyone informed. She made what could have been an extremely stressful experience so much easier for me. I am very grateful to Chelsie for helping us secure our new home and for the kindness, patience and professionalism she showed throughout the process. She is an absolute credit to her agency, and I would have no hesitation recommending her to anyone looking to rent or lease a property. Thank you, Chelise!
