Awful agent and traumatic experience. Please avoid!

There were errors at every step of the campaign that created an unnecessarily stressful experience and ultimately a very disappointing outcome. We had an offer early on we wanted to accept and Lisette actively steered us away from it and pushed us to auction providing incorrect information repeatedly about implications for accepting the offer e.g. that all open homes would have to be cancelled immediately if we accepted an offer and therefore ruining chances of selling at auction later if it fell through. Lisette is better at marketing herself and her accolades as '#1 auction agent' than she is at actually marketing your property. We felt as though we had 'no choice' but to go to auction based on Lisettes advice and ended up selling for close to $100,000 less than the offer we had received prior and wanted to take. Definitely more interested in maintaining her auction statistics to market herself than get the best outcome for sellers. The impact this experience has had on us has been truly devastating. There were then errors in the contract from the auction where wording was put in it by Lisettes team that I had not seen or approved that was written so poorly it threatened causing the contract to fall over. When I urgently highlighted this I was met with a rude and defensive email full of screenshots from conversations that still ultimately showed they had not shown me the wording for approval. The agency owner had to step in to oversee correcting the issues and Lisette promptly left the agency including all of her active listings at the time. I could not be more disappointed in Lisettes performance as our agent in the sale of this property and her lack of remorse for harm done. I truly hope people read these reviews and run so they don't fall prey to the same type of behaviour.