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Our reviews

  5  
938 reviewsacross 36 different locations, showing 12.
Our qualities as told by our client reviews: dedicated, supportive, honest, reliable, responsive, local expert, clear communication.
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Seller review
Exceptional Agent
almost 4 years ago
Exceptional Agent

Charles Touma is a truly exceptional real estate agent. I have used Charles previously and have always been impressed with his level of knowledge and the amount of data he had about the market. Charles always kept me informed of what was happening with the sale of my property as well as his views of where the market was heading. Charles achieved a sale price way above my expectations.

Charles Touma

Charles Touma

  4.9   (156 reviews)
Seller review
Bought the house via Charles. Sold the house via Charles 17 years later.
almost 4 years ago
Bought the house via Charles. Sold the house via Charles 17 years later.

If you're selling in Redfern, Green Square or surrounds then you want Charles and his team working for you. After buying our property back in 2005, Charles checked-in with us every few months for the next 17 years(!!!). With that level of customer relationship management/commitment he was our first choice for us when we went to sell. Charles delivered on trust, integrity, communication and expectations management. From start to finish we were in no doubt that we had made the right choice as Charles worked with prospective buyers to land the best offer As for his energy and enthusiasm, he's like the Energiser Bunny that's been given 10,000 volts instead of a pair of batteries. He's intense and relentless but takes time to listen and reflect.

Charles Touma

Charles Touma

  4.9   (156 reviews)
Seller review
Excellent Service
almost 4 years ago
Excellent Service

Charles came through with the sale of our property. He always kept us informed at every stage of the process. If we had questions he would always answer them promptly. I would strongly recommend Charles to my friends and relatives.

Charles Touma

Charles Touma

  4.9   (156 reviews)
Seller review
Hayden exceeded all our expectations with his professionalism and interpersonal communication.
almost 4 years ago
Hayden exceeded all our expectations with his professionalism and interpersonal communication.

Hayden was an absolute pleasure to work with. He gave a 110% throughout the process of selling our home and was there for guidance and support every step of the way. Hayden's market knowledge, transparency and interpersonal communication skills are second to none. Throughout our years of working with agents Hayden without a doubt stands out as being one of the top agents in the industry. We couldn't have wished for a better journey selling our property and would recommend wholeheartedly for anyone interested in selling or buying a property to work alongside Hayden!

Hayden Richards

Hayden Richards

  5   (42 reviews)
Seller review
Charles is the best
almost 4 years ago
Charles is the best

Charles really knows the redfern and Surry hills area. He was very helpful in helping us the price we where after. He helped us through the whole selling process. If you are going to sell you have to use Charles and his team

Charles Touma

Charles Touma

  4.9   (156 reviews)
Seller review
Great result in challenging conditions
almost 4 years ago
Great result in challenging conditions

Charles and his team worked tirelessly to not only get lots of buyers through our property, but also to provide to identify the serious buyers and feed this information back to us. This effort saw us achieve a great sale price, despite the broader downturn in the market amid rising interest rates. We are very happy to have chosen Charles and his team, as his knowledge of the Redfern market is second to none and their network of potential buyers is extensive.

Charles Touma

Charles Touma

  4.9   (156 reviews)
Buyer review
Patient, helpful and knowledgeable
almost 4 years ago
Patient, helpful and knowledgeable

Charles and his team were patient and helpful with us, organising multiple private inspections for us while we did our due diligence on this property and got our finances sorted. The final negotiation with the venfor was well handled, and we felt that we reached a fair outcome in the end.

Charles Touma

Charles Touma

  4.9   (156 reviews)
Seller review
Professional, communicative and result driven!
almost 4 years ago
Professional, communicative and result driven!

We recently sold with Charles and Hayden and the process was incredibly smooth. We found the team to be professional, really accessible are overall really pleased with the outcome. The team really understand the Redfern market and built a strategy that allowed us to sell off market, that suited us best, while still getting the price we were after.

Charles Touma

Charles Touma

  4.9   (156 reviews)
Seller review
Informed and astute
almost 4 years ago
Informed and astute

This was the third house that I sold with Charles over a three month period. In this case Charles achieved a price above my expectations before the house went to auction. This was due to his great contacts and confidence in the market. He is my first choice of agent in Surry Hills and Redfern.

Charles Touma

Charles Touma

  4.9   (156 reviews)
Seller review
Felt we were in safe hands. Knowledgeable and thoughtful
almost 4 years ago
Felt we were in safe hands. Knowledgeable and thoughtful

Our first sale attempt didn’t get us to where we felt the property was worth. We found Charles’ market and buyer knowledge was spot on and heard us in the right direction. Charles was able to find buyers that were not directly looking and weed out tyre kickers. We got the same price as we’d previously been offered. However considering the market had rapidly cooled and buyers were becoming skittish it was a great result considering. We don’t feel we would have hit here in this market without Charles’s skills and perseverance. He gave us 110%.

Charles Touma

Charles Touma

  4.9   (156 reviews)
Seller review
Plain sailing
almost 4 years ago
Plain sailing

Charles knows the local market like the back of his manicured hand. He made the process easy from start to finish, organising trades and styling at short notice. Recommend.

Charles Touma

Charles Touma

  4.9   (156 reviews)
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Ray White Touma Taylor | Redfern
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