Professional, courteous, and gets the job done
It was nothing but pleasure to deal with Rachel O'Kelly who successfully and promptly secured great tenant. She was professional to deal with all along - some agents speak to their client like they are friends, but Rachel was courteously professional, whilst maintaining friendly human touch.
She offered opinions proactively, she helped organize for blind installtion and arranged multiple opens and enquiries without showing any signs of nuisance. Often agents get sloppy along the process but Rachel delivered from start to finish.
In particular i am grateful for her communication - any emails were responded within 15minutes and thats what you want from someone who manages one of your largest assets. she was informative, for example informing how opens went, prospective applicants, and when holding deposits were paid.
Thanks all. I have full confidence in your agency.