Karama NT 0812
Unit
•We have been using Real Estate Central now for 3 years. We currently have 3 rental units with you and that will increase to 4 come the next financial year. I have found the property managers professional, friendly and helpful to deal with. We have had a change in the our manager from Jess to Kirsty. Kirsty has performed exceptionally well in getting new tenants lined up and ready to move into 2 of our properties when the leases expired and we needed new tenants. There was only a 2 day lapse for 1 property and a little over a week for the other (which was due to work needing to be done due to previous tenants leaving the unit un-cleaned and with repairs needed). After finding her feet returning from maternity leave and becoming familiar with our properties which are all in the same complex and can be confusing, Kirsty is now on top of what's happening and is quick to respond when we contact here and helps us to resolve any issues quickly. She is also good at giving gentle nudges and following up with us if she is waiting on a response on something in relation to our properties. I would have no hesitation in recommending Kirsty to friends in need of a professional and helpful rental property manager.
The unit was fine and something that I was looking for. The agent did well professionally in knowing about this unit, its neighbourhood and to the documents explained understood. My only disappointment was when inspecting the unit with no power on to know and see that everything worked and in order. When the power was then put on as I moved my stuff in, I later found out the aircons in both rooms where not working and dated. I did go to another inspection in Berrimah and as I inspected this unit (same agency) with the power on. I thought that this agent was brilliant! I then knew as a customer/client that everything worked and did not have to file a maintenance form straight up when moved in. Overall the agency and agent does deserve five stars for their professionalism from the front desk lady (lovely lady who gave out water bottles, very polite and knew her job) to the agents. Both thumbs up!