Pest control is an URGENT Need

I had one main issue with the property since i moved in. Before moving in it was a good interaction and was happy with the agent but as soon as i stepped inside the house i found alot of cockroaches roaming inside the house for which i was assured at the time of inspection that it will be resolved and the pest control has been done already so dont worry about it. I was like okay that sounds good then. But to my disappointment it wasnt resolved before i was handed over the keys. I immediately reported about the urgent issue i had and was given Job Request number for a week. Then i contacted them today (1 week later) and then suddenly i get a call from the Pest Control people that we are scheduling to come in after like 10 days. And i have been already waiting for 1 week to get this resolved as i showed my disappointment when i requested for an urgent resolve of this issue. I was waiting to review the agent so i can see how they handle my urgent request and to my surprise i was left disappointed. I wish i had positive reviews about the real estate.