starstarstarstarstar over 4 years ago
Unreliable (to put it mildly)
Leonie is very good at selling her services to you - appears friendly, professional. You fall for it, sign up and that's when all communication (and indeed, effort) stops. She, and her team never provided updates on potential buyers, never contacted us to touch base about strategies or suggestions. We were never informed of what efforts, exactly, they made to attract buyers. All communication was initiated by me asking for updates, and eventually replied to by Leonie's colleague Chloe or the admin Brianna - but never Leonie (with 1 exception, when I strongly requested a reply specifically by her). Even if that's the agency process - Leonie gets new clients, then transfers all action to Chloe/Brianna - she never told us about such an arrangement. She just disappeared from the picture.
At the end the block got sold - not thanks to Leonie's & team's efforts but because we discounted the price VERY heavily. We could've saved ourselves $7,000+ in fees, had we advertised privately at that low price. Regretfully, there was even a situation when legal threats were hurled at us, when we didn't want to put that low price we sold at in the sale agreement's extension (needed so to meet the settlement period) as the "vendor price" and "agent recommended price" - as we thought the publicly advertised price should be listed in that extended agreement. All pretence of politeness disappeared in those exchanges, and of course we quickly signed - in desperation to get it done and over with the whole unpleasant experience. Besides, who wants to be sued (for still unclear reasons) by the mighty Leonnie! She, who got us signed up to start with, and is apparently the face of the agency, didn't even contact us to say "congrats" on the sale - even that small gesture was delegated to Chloe and Brianna. Disappointed, relieved it's over. Do not recommend.

Leonie Simmons
star 4.2 (98 reviews)