Smart Rentals Townsville
Not Happy they brush you off I work in customer service they need training.
Poor service don't respond to calls need training on customer service
T
Tenant
Hi Maria,
We're disappointed to receive your review.
As you may expect, we receive hundreds of calls every day. Our team are often out of the office with clients or at inspections.
We do ask that all callers always leave a voice message - we have a committment to returning calls for all messages within 24 business hours.
We also note that for probity and recording purposes, all maintenance requests should also be reported in writing in order to ensure the quickest appropriate response. This preference is outlined to all new tenants in our tenancy handover induction meeting.
Thank you for your feedback - we look forward to a better relationship going forward.
Regards
SRPM
responded on 05 Aug 2025
