Couldn’t be happier with our choice of agent, James and his team were hugely impressive from start to finish. From styling advice and assistance to ensure our home looked at its best, through the many Opens and to the ultimate moment we sold, James’ level of communication and availability was always first rate. We would recommend James without hesitation.
We had observed that James Merchan sold the majority of the properties in our neighborhood. We were soon impressed by James and his team's honesty and frankness in their discussions, assessment of our home and fulfilling our expectations. They were always available to answer our questions and offer help. We could not have asked for more.
James and his team were a pleasure to deal right from the beginning to end. They always maintained regular communication and honest feedback and made the selling process as easy as possible. I would not hesitate in recommending James to anyone who is looking for a reliable & knowledgeable agent who can get the job done.
James Merchan is an agent of utmost professionalism with a thorough and extensive knowledge of the real estate market. We smoothly sold our home with James and he and the rest of the team at Impact made the process easy and as stress free as it could be. Would definitely choose James again.
We knew that James would sell us our dream home the moment we met him :-) James was always positive and really great to deal with. We really appreciated his honesty and the time he spent with us answering all our queries. James even corresponded with us daily while he was away on holiday & answered all our calls without hesitation. The team at impact have been professional & have made our dream home purchase exciting and easy. We would recommend James in a heart beat !! Thank you James and look forward to working with you again in the future Sia & Eric
We chose James Merchan because he presented all the costs for us, valued our property using 2 methods and explained options for moving forward. James’ transparency gained our trust. James’ valuation proved to be accurate, during a time when the value of properties in our area was declining, while being higher than that of other agents. Every member of James’ team were professional & very supportive. We were provided with detailed feedback following open house viewings & inspection appointments. We’re sure James & his team were able to achieve the price through a focussed team effort and very good judgement of what was achievable at that time. Our experience has prompted us to recommend James to friends, & others enquiring about the best agents in the area. He & his team are professional and closely monitor the market enabling them to provide accurate information. We could not recommend James more highly.
As with most vendors, I thought and expected my home to be worth more than I ultimately understood it to be worth. Long story short - James was able to sympathetically challenge my expectations, so that I was not left dealing with potential buyers that would not even put forward any interest. We ended up with many types of offer, of which 3 were very much in contention with each other. Within hours, not days, and in a very challenging market, we secured a fair and very acceptable price, without any conditions. Many houses that were listed at this time by other agents are still on the market. I am very happy with the outcome.
A very authentic experience, James was extremely transparent with our journey throughout the sale. It was a refreshing experience to deal with someone that generally cared and was honest with what we could expect. Would highly recommend James and would definitely use his expertise again.
Our experience with James and John (not forgetting Debs & Ronnie of course) has been nothing short of excellent. Genuinely knowledgeable and helpful throughout the whole process of selling our home. We can thoroughly recommend the team at Impact Realty Mount Eliza 👌
James and his team were very professional while selling our house. They were very informative and know the market. They sold our house on the first weekend for top price using fantastic strategy and a great advertising plan. Very approachable for any questions and always willing to help. Thank you for everything!
We engaged james to sell our home in these difficult times. The professionalism and service provided by James and his staff was excellent. We were fully involved in the sale process from beginning to end and felt confident of his ability to bring about a sale at a price that we were happy with. We cannot recommend James highly enough!!
There was really no question when selling our house in Mount Eliza as to who we were going sign up with. James has achieved amazing results in the area and is the leading agent without doubt. Achieving significantly above our asking price within the space of a week, we couldn’t have asked for anything more. The entire team behind James made the selling process really easy and would definitely recommend engaging their services if considering selling.
