Audrey has been an absolute professional and had kept us fully informed throughout the entire sales process.

I strongly caution any seller against engaging Audrey Xu or Harcourts Inner East. It took Audrey 3 months to sell my South Brisbane property in this hot market in Brisbane. Despite the delay, I acted in good faith and agreed to an early release of her commission before settlement to support her during personal circumstances she described as difficult. This goodwill was met with a complete disregard for my legal rights and privacy. On settlement day, Audrey committed two separate unauthorized entries into my residence, as confirmed by CCTV. First, she spent 2 hours cleaning—a task I had explicitly and repeatedly declined in writing. I explained multiple times that my only contractual obligation was to provide the property in a "broom clean" standard, vacant and free of rubbish. As a licensed agent, she should know these standard legal terms; it is not my responsibility to educate her on her own profession. By choosing to validate a meritless buyer demand over my lawful instructions, she committed a direct breach of Section 22 of the Property Occupations Regulation 2014. Most alarmingly, Audrey brought her two teenage children onto the premises to perform this unauthorized work. This created massive liability risks for me under the Occupiers' Liability Act (QLD). Had an injury occurred to the minors or the tap was kept running, my residential insurance could have been voided because the access was for a purpose not permitted under Clause 8.2 of the REIQ contract. Audrey even returned a second time with her children later solely for her own professional marketing purposes—another trespass for her own benefit. I am seeking a partial refund of the commission with all the documented evidence of these breaches and the severe liability exposure, I strongly urge other sellers to avoid an agent who ignores the law and violates your privacy.

Audrey made my first home buying experience smooth and stress-free. She was highly professional, responsive, and extremely efficient throughout the entire process. Her quick processing and proactive approach ensured everything moved forward without delays, and she even managed to hand over the keys in a very short timeframe. Audrey’s dedication, clear communication, and commitment to her work truly stood out, and I couldn’t have asked for a better agent to guide me through my first home purchase.

Being our first time selling, we weren’t sure what to expect. Audrey was amazing — explained everything clearly, handled all the details, and made the process stress-free. Strongly recommend her

I’m an overseas seller and Audrey made selling my apartment in Australia super easy! She was professional, always kept me in the loop, and most importantly—she got me an amazing price! Couldn’t be happier. Highly recommend Audrey!

Audrey was instrumental in the recent sale of our townhouse. Her professionalism, efficiency, and keen attention to detail made the entire process remarkably smooth and stress-free. She was consistently reliable and always respected our choices and decisions. She helped us arranged everything perfectly and communicate with us in a time manner. Thanks to her expertise, our townhouse sold surprisingly quick and for a price that exceeded our expectations. We highly recommend Audrey without reservation.

This is the second property we’ve entrusted Audrey to sell, as we were extremely satisfied with our first experience. Audrey is sincere, excellent at communication and price negotiation, and most importantly, honest and transparent. She always puts our best interests first and is a truly trustworthy agent. If we have another property to buy or sell in the future, we will definitely work with Audrey again.

We had a great experience during purchasing this property. Audrey was very honest and was always helpful to guide us through the sales. If I have to buy or sell property in future I will choose Audrey as my agent.

Audrey was the agent for a property that we bought just before Christmas. She did an amazing job in keeping us updated and providing us the advice we needed. We will not hesitate to use Audrey in the future if we think of selling or buying another property.

I purchased this apartment through Audrey, and at the time, she was professional, honest, and incredibly helpful. Now, as I sell the apartment with her, she continues to demonstrate the same professionalism, clear communication, and, most importantly, a deep understanding of my situation and needs. She delivered within her quoted timeframe and met my expectations. Audrey Xu will now be my go-to agent for all my property needs.

I sold my house in Carindale last year through Audrey, and her excellent negotiation skills, reliable communication, and strong understanding of my needs delivered a fantastic result in a short time. This year, I chose her again to sell my property in Runcorn, and as expected, she didn’t disappoint. With her outstanding work ethic and effective marketing strategies, she successfully sold my property within the quoted timeframe, achieving another great result. If you’re looking for a top-notch agent, Audrey is the best I’ve worked with. Wishing her all the best in her career, and I’ll definitely hire her again for my next property sale.

We are extremely pleased with Audrey Xu. The entire process was handled professionally and transparently. She answered all our questions and provided excellent service from start to finish. We will definitely work with her again for our future property purchases and sales. If you’re looking for an honest, caring, and responsive agent to sell your property, Audrey is the one to choose.