Audrey Xu

Audrey has been an absolute professional and had kept us fully informed throughout the entire sales process.

I strongly caution any seller against engaging Audrey Xu or Harcourts Inner East. It took Audrey 3 months to sell my South Brisbane property in this hot market in Brisbane. Despite the delay, I acted in good faith and agreed to an early release of her commission before settlement to support her during personal circumstances she described as difficult. This goodwill was met with a complete disregard for my legal rights and privacy. On settlement day, Audrey committed two separate unauthorized entries into my residence, as confirmed by CCTV. First, she spent 2 hours cleaning—a task I had explicitly and repeatedly declined in writing. I explained multiple times that my only contractual obligation was to provide the property in a "broom clean" standard, vacant and free of rubbish. As a licensed agent, she should know these standard legal terms; it is not my responsibility to educate her on her own profession. By choosing to validate a meritless buyer demand over my lawful instructions, she committed a direct breach of Section 22 of the Property Occupations Regulation 2014. Most alarmingly, Audrey brought her two teenage children onto the premises to perform this unauthorized work. This created massive liability risks for me under the Occupiers' Liability Act (QLD). Had an injury occurred to the minors or the tap was kept running, my residential insurance could have been voided because the access was for a purpose not permitted under Clause 8.2 of the REIQ contract. Audrey even returned a second time with her children later solely for her own professional marketing purposes—another trespass for her own benefit. I am seeking a partial refund of the commission with all the documented evidence of these breaches and the severe liability exposure, I strongly urge other sellers to avoid an agent who ignores the law and violates your privacy.

Audrey made my first home buying experience smooth and stress-free. She was highly professional, responsive, and extremely efficient throughout the entire process. Her quick processing and proactive approach ensured everything moved forward without delays, and she even managed to hand over the keys in a very short timeframe. Audrey’s dedication, clear communication, and commitment to her work truly stood out, and I couldn’t have asked for a better agent to guide me through my first home purchase.

Being our first time selling, we weren’t sure what to expect. Audrey was amazing — explained everything clearly, handled all the details, and made the process stress-free. Strongly recommend her

I’m an overseas seller and Audrey made selling my apartment in Australia super easy! She was professional, always kept me in the loop, and most importantly—she got me an amazing price! Couldn’t be happier. Highly recommend Audrey!

Audrey was instrumental in the recent sale of our townhouse. Her professionalism, efficiency, and keen attention to detail made the entire process remarkably smooth and stress-free. She was consistently reliable and always respected our choices and decisions. She helped us arranged everything perfectly and communicate with us in a time manner. Thanks to her expertise, our townhouse sold surprisingly quick and for a price that exceeded our expectations. We highly recommend Audrey without reservation.