We have utmost respect for Brett Hayman, Martin Faux and the team at Peter Blackshaw (Woden). From the very beginning we were impressed with Brett's open and honest communication as well as his obvious professionalism, experience, market knowledge and understanding of the selling and auction process. Brett's calm coaching and humour kept us on track during the ups and downs process of selling. Brett was also a great source of information about local trade professionals who helped us get our home ready for sale. We are delighted with the outcome for us and knowing a new family is now read to enjoy living in the home. We would always use Brett, Martin and the team if we had the opportunity and would recommend Brett Haymen without hesitation to anyone looking for assistance in the area.

Brett and his team were very professional in the advice about preparing listing and sale of this property. From the outset Brett's advice was realistic and his knowledge of the market and market conditions was very helpful in assisting us in making decisions about the offers received. Brett was responsive and very professional in his dealings with us, and easy to deal with and helpful in guiding us with matters that we had to attend to. He is thorough and courteous in his approach and provided quick assessments to assist us with decision-making at critical points. We felt that we were always in control of the sale, and not pressured in any way to make hasty decisions. Using Brett as our agent was a good choice, he found us a buyer and we achieved a good outcome.

Carol and I would like to provide the following feedback to highlight where communications with future clients could be improved. We had to initiate contact to receive updates from the Agent about the following important events: 1) the fact that the sales instructions had been dispatched to solicitor (we had been advised that the Agent's staff would contact us when the sales instructions had been dispatched to the solicitor on 29th Sep, but by afternoon hours on the 30th September we still had not heard, so we initiated a call to the Agent to verify whether the sales instructions had been dispatched) 2) there was no contact on the day of our 1st open home inspection to coordinate key handover and building access issues (we eventually initiated the contact with the Agent to confirm where and when we would meet to handover the key. Again, a simple coordination email or text a few days beforehand would have proven useful and prevented us getting stressed on the inspection day about what was happening) 3) in the lead up to the property being advertised in late August / early September 2016, we had to initiate communications with the Agent to find out the timelines and advertising intentions the Agent was considering and working towards (it would be useful for clients to receive early and comprehensive advice regarding the Agent's plan for collating the wording and photos for advertising and the planned conduct of open inspections) We recommend utilising a checklist process to ensure staff are aware of teh right timelines to get communications out to Clients - a simple email or SMS message advice would suffice when these steps are achieved so that the client does not need to chase the Agent for updates.

It was an absolute pleasure to work with Brett and the team from Peter Blackshaw in Curtin. Brett was highly professional, organised everything for us, was accomodating of our questions and calls, explained things very well for us and made it a thoroughly enjoyable selling experience. Brett used his skills and relationships, and those of his team, to deliver a sales result faster than expected and above our price expectations. We could not be happier with the result.

My five brothers and I are immensely grateful to Brett, first for helping us with our decision to sell, and secondly, for making the sales process almost stress-less. The context was that our mother had just moved into a nursing home, leaving us to decide what to do about her home in Curtin and all her possessions. It was an emotional and overwhelming time for us. We first spoke with Brett in the midst of the sorting out mess at Mum's house. He was unfazed, knowledgable and candid, and his input helped unfreeze us us to make our decision. After consulting one other agent - just to be sensible - and finding that experience so much less, we asked Brett to be our sales agent and are so glad we did. Brett was just as helpful through the sales process. He was very clear with us on the steps involved, understanding of our mother's position on price, and always did, on time, what he had promised to do. Both he and his office answered our requests promptly and he communicated regularly with what was happening in the lead up to the auction. Even the auction was relatively stressless - there was nothing we had not been prepared for, and we were happy with the outcome, which was a sale at auction at a price we were happy with. As would be apparent from our remarks, my whole family found Brett a delight to deal with and we would all highly recommend him to others.

Brett has sold my last three homes and I can highly recommend him to do the job. He has integrity, is dependable, friendly and extremely professional.

Prompt communication, through sms's and (mostly) emails, which I prefer because of the convenience. There were a few phone calls too which were to the point - I appreciated these - especially when making offers and getting a response quickly. I was given the time I needed during pre-inspection and did not feel rushed - questions were answered on the spot. I gave a mid-rating for market knowledge only because it was not really applicable in my case for this purchase, although I did think the property was listed at a reasonable price.

This is the second time I have used Brett Hayman from Peter Blackshaw's in Woden to sell my house and the 4th time he has sold a home for a member of my family. I have also dealt with Brett with the purchase of our new property in Curtin. At all times I have found Brett to be professional and extremely knowledgeable in both his job, and in the Canberra market. I would not hesitate in recommending not only Brett but Peter Blackshaw realestate Woden to anybody either selling or buying a house. Regards Bruce McKenzie

Recently Brett sold our home with the assistance of his team. He managed the sale in a professional manner. During the sale campaign Brett remained positive, encouraging and demonstrated leadership in all aspects. Key competencies included presentation of our home and maintaining up-to-date open house comments within the team office environment. Brett reported to us following each open day inspection with both positive and negative comments from clients and or prospective buyers. There were occasions when my questions were out of Brett’s area of professional expertise. Here, Brett referred me to relevant professionals for advice. I strongly recommend Brett as a trustworthy Real Estate Agent who will go the extra mile when selling your home!

Martin worked very hard to sell my property and continued the open house exhibition every weeks for 7 months. He also reported all the exhibition report every weeks for 7 months.

Martin was a pleasure to work with, being enthusiastic throughout the whole selling process.

Thank you Brett for your wonderful assistance with selling my property. You are a credit to the Industry.