We recently had the pleasure of working with Cassie to purchase our first home and we cannot express enough how helpful and knowledgeable she was throughout the entire process. From start to finish, Cassie was there for us in every step of the way, answering any questions we had and providing valuable guidance and advice. Her level of professionalism was exceptional, and she made sure to stay in constant communication with us throughout the process. Her knowledge of the local real estate market was impressive, and she was able to provide us with valuable insights and guidance when it came to making an informed decision. What really stood out about Cassie was her willingness to go above and beyond to ensure that we found the perfect home that met all of our needs and preferences. She took the time to listen to our concerns and priorities and worked tirelessly to help us find a home that we could truly call our own. We cannot recommend Cassie enough for anyone who is looking to purchase a home. Her dedication, expertise, and commitment to excellence truly set her apart from other agents in the industry, and we feel fortunate to have had the opportunity to work with her. Thank you Cassie for all of your help and support throughout this exciting journey!

I have purchased 14 Lindisfarne Crescent Carlingford in the beginning of this year sold by Cassie. Cassie was an excellent agent who has been very patience in answering questions to my satisfaction and her professionalism deserves five stars.

Cassie Lu provided an outstanding service through my recent property purchase. She sent above and beyond to accommodate my work commitments when schedule viewing, for which there are many and was in constant contact. Her insight into the local market was invaluable. She definitely is trustworthy agent to deal with in my future purchase and sell plan.Highly recommended!!!

This review is for Cassie Lu of McGrath Epping NSW. We got to know Cassie as purchasers while she was acting as the vendor's agent. Cassie was very friendly and helpful through the whole process and always available to answer questions. It meant so much to us as we were first time purchasers. Her professionalism, efficiency and helpfulness did not end when the transaction was completed. Cassie went above and beyond, and at our request put us in touch with great contractors to help us post-purchase. We are so blessed to have met Cassie and will not hesitate to use her services going forward.

Agreed as part of the contract all rubbish, debris, building materials are to be removed. However, vendor refused to remove because some items are “too heavy” & “too costly”. I was told the asbestos are “part of fence” & the tank was a “fixture attached to the property & cannot be removed”. I have to arrange additional removal which costed extra thousands. I had been told untruthful information & the truth is, asbestos cannot be part of the fence & tank was not at all attached to anything. I strongly believe they were finding excuses not to fulfill contractual obligation! The pool condition was also unacceptable. Agency promised to conduct pool services however, although some treatments have been done, the water was still sticky & green. The agent texted photos before settlement showing the pool has not been fully treated. I was also told all pool equipment will be resorted to their original position but this never happened. I have to add chemicals, brush & vacuum the dirt in the pool after settlement. I also called pool specialist to fix the pipes & reconnect the equipment. More issues including grass mowing, no proper cleaning etc. Agency had been accusing buyers for telling lies & I was forced to settle with all these issued unresolved. My solicitor sent emails but never get replied from vendor solicitor, except a late settlement penalty asking buyer to pay more to makeup for their failure to communicate! The issues could be resolved by effective communication. Agency showed poor teamwork & communication skills & lack of willingness to resolve problems. I personally will not recommend her to any buyers & potential sellers because of non-professional services. My review needs to be seen by the public unless these issues could be resolved in a fair manner. Witness & evidence including messages, dated photos and videos are available. I reserve the right to submit these to NSW fair trading for investigation.

My dad passed away summer 2022, the house was too big for my mum to manage so we decided to sell the house that my parents had owned for over 25 years. Cassie helped throughout the selling process, and dealt with a very difficult buyer. She worked tirelessly to get the best outcome possible, making sure that the buyer stuck to what was agreed. This was despite threats of bad reviews from the buyer. I would highly recommend her.

We bought a property from Cassie recently, the whole purchase process is horrible. She promised in writing to get us sign the contract and then totally changed face and ignore our request, abused and bullied buyer through the whole way. She and Betty is full of lies and nonresponsive. the property final inspection is SHOCKING, with green stinky pool, grass up to knee, asbestos lying around, bugs and webs all over the property. Betty and Cassie are the most dishonest and unethical agent we've ever experience, will never sell, buy or lease with them.

Cassie is hard working and warm, easy to talk to. She has good market knowledge but no boasting. My husband and I found her a very pleasant person to deal with.

Cassie is a brilliant, reliable and hard-working. She has in-depth knowledge of the market condition in Epping and surrounding suburbs. She makes her self available around the clock, even after work hours. Most important of all she has a collaborative approach and has a keen eye for win win situations. I would recommend Cassie to anyone who’s looking for a sales representative in the Epping area.

We were looking for an apartment for parents in Macquarie Park. Cassie always patiently explain the pros and cons of each apartment nearby. She spent extra effort on opening the house for us in different times to show us what the sunlight looks like during the morning and afternoon. I am very satisfied with her service during the whole purchase journey.

Cassie is super friendly and knowledgeable. It feels like she is a close friend and thinks from your side. She is also a great communicator. I would definitely recommend her to anyone who wants to sell or buy.

Cassie is highly experienced in her field of work and most importantly a sincere professional who genuinely has her client's best interest! Cassie made the sale process simple and smooth from the first day. I would strongly recommend her to any prospective buyer or seller. I look forward to deal with her again in the future.