Cassie helped the reviewer buy this property

Very disappointing and frustrating experience

Agreed as part of the contract all rubbish, debris, building materials are to be removed. However, vendor refused to remove because some items are “too heavy” & “too costly”. I was told the asbestos are “part of fence” & the tank was a “fixture attached to the property & cannot be removed”. I have to arrange additional removal which costed extra thousands. I had been told untruthful information & the truth is, asbestos cannot be part of the fence & tank was not at all attached to anything. I strongly believe they were finding excuses not to fulfill contractual obligation! The pool condition was also unacceptable. Agency promised to conduct pool services however, although some treatments have been done, the water was still sticky & green. The agent texted photos before settlement showing the pool has not been fully treated. I was also told all pool equipment will be resorted to their original position but this never happened. I have to add chemicals, brush & vacuum the dirt in the pool after settlement. I also called pool specialist to fix the pipes & reconnect the equipment. More issues including grass mowing, no proper cleaning etc. Agency had been accusing buyers for telling lies & I was forced to settle with all these issued unresolved. My solicitor sent emails but never get replied from vendor solicitor, except a late settlement penalty asking buyer to pay more to makeup for their failure to communicate! The issues could be resolved by effective communication. Agency showed poor teamwork & communication skills & lack of willingness to resolve problems. I personally will not recommend her to any buyers & potential sellers because of non-professional services. My review needs to be seen by the public unless these issues could be resolved in a fair manner. Witness & evidence including messages, dated photos and videos are available. I reserve the right to submit these to NSW fair trading for investigation.