Before I'd been referred to Charles, I'd spoken with numerous agents and I had avoided putting my investment property on the market because I felt like they lacked interest. Then, a work colleague recommended Charles. My first conversation with him was incredible. He was attentive, honest, friendly, driven and most importantly made me feel comfortable. The entire process was seamless which made it completely stress free for me. It didn't matter what time or day it was, he was always there ready to answer any questions I had and updated me literally every step of the way. I honestly don't think anyone could top the experience I had with him. I already have, and will continue to recommend him to everyone I know.

Charles was awesome! He answered all the questions I had for him and made me feel welcome when I first looked at the house, he also made the sale go really smoothly and I would highly recommend him to anyone!

We first met Charlie when attending an Open Home at a different property to the one we ended up purchasing. We were attracted to the characteristics and uniqueness of the home, but it didn't tick all our boxes. Within the first ten minutes of speaking with Charlie, he had quickly identified exactly what we were looking for in a home and knew of a property that was about to hit the market. Within half an hour, my husband and I were looking at a house that completely blew us away and ticked ALL our boxes. The rest is history! We found Charlie to be extremely knowledgeable, well presented, professional and full of character. If knowledge of the market and ability to zone in on exactly what you're looking for isn't all you're looking for in a Real Estate Agent, then his charm and personality is sure to win you over. Good communication skills, both in person and via email/text messages (might I mention his particular use of emojis), meant that we were always kept up to date and supported throughout the whole process, whilst having a bit of fun along the way. Settlement is next week and we are very excited to say the least! Thank you for making this such a fun and special experience.

Charlie was so easy to work with and made buying my first block of land super simple and stress free. He was all over the important dates and kept me up dated every step of the way. Very much appreciated, thanks Charlie!

Selling a house can be a stressful time but Charlie has minimised this through his good humour, positivity and professional communication. We are really thankful for how smoothly things have gone with our sale. His genuine enthusiasm for the property market, combined with respondIng to clients in timely and helpful ways, makes him a great asset to the NGU team.

The moment I meet Charles he instantly did his best to create a rapport and took interest in what I was looking for in my forever home. He was very friendly and upbeat to work with to securing my first home. He maintained communication and followed up any enquiries I had and responded very promptly with outcomes. He worked around my schedule to fit in appointments and did his best to make the process as easy as possible. Thanks to Charles I can finally settle down after a year of house hunting. I couldn't be more happier with my purchase.

I chose NGU after contacting Steve. I had researched a few agencies in Ipswich and noted that Steve was the number one agent in Ipswich. This was evident when Steve visited my place to appraise it and offer his opinion. His aporoach was very professional, yet at the same time I felt relaxed during his presentation of how he would market and sell my home. This was very important to me as over the years I had invested so much time and effort into transforming it and thought it deserved a different approach because of its uniqueness. The marketing was outstanding, the photos and video was amazing, and the write up was spot on. The house was listed on the 10th of August where Steve brought Charles on board to assist in the process. I was very impressed by Charles, not having meet him, the day the house was listed he sold my home within 3 hours and had a contract by 7pm that very same night. The whole process has gone so smoothly thanks to Charles, Steve and Fiona. Settlement is on 21st September, and I can't thank them enough. Well done Charles for you commitment and hard work. Thank you Steve and also Fiona for getting this listing under way and for your professionalism. I look forward to using your services again in the future. Seriously, anyone reading this who is looking to either sell or buy a house, all I can say is just give Charles or Steve a call, you will not be disappointed.

We had a great experience dealing with Charlie. He always presented a professional manner and his attitude was always welcoming, open and positive. He worked his hardest to sell our home, something we are very grateful for. Thank you Charles!!

Despite the same of my house not being a smooth journey, Charlie took the stress out of what would have otherwise been a very stressful situation. He kept me informed, updated and reassured throughout the whole process. I appreciated his expert knowledge and answers to all my questions. I would not hesitate to recommend him to anyone looking to sell their property.

Charlie did a remarkable job selling my home and all in less than 1 day! He kept me in the loop every step of the way breaking everything down in a way that made the whole process easy. All the advice we were given was spot on and made for a fantastic result, well above our expectations. Every interaction felt like I'd know him for years and I can't thank him enough.

Charles and the NGU team were highly professional and focused throughout the sale. Although the transaction experienced a number of false starts, Charles remained stedfast on achieving the best possible outcome for me. Strongly recommended.

All of our communications were via phone & email as we did not leave in the area where the house was being sold. Charlie was easy to work with and kept us informed during the whole sales process. I believe that Charlie worked diligently to get the best possible price for our house and we appreciated the effort.