Chay was the best agent you could ask for. From the first time we met her she was very professional, yet very approachable and easy to get along with. Chay returned to our house on the same day of our very first meeting with a comprehensive list of comparable properties and their prices. She also talked through each property and how they compared to ours, which gave us a good idea of where the market was at that time. We thought her appraisal was very realistic, and not exaggerated just to win her business. Then, she gave us a range of prices that suited our property and asked for our input about how we’d like to price our property, which we appreciated. Chay also talked us through a list of why we should go with their agency, Raine and Horne, and I must say she lived up to everything on that list. Chay’s communication was excellent. She kept us up to date with everything that was happening with the property, whether it was marketing, tips for selling the property, open houses or private inspections. She always rang us after every inspection or open house to let us know how many people had attended and who was interested, which kept us informed the whole way. We always felt very comfortable communicating with Chay, as she always replied promptly, and we felt we could ask her anything, and she would treat any queries professionally. When offers started coming in Chay definitely had our best interests at heart, and was always trying to achieve the highest price we could for our property, rather than trying to make a quick sale. We always felt that Chay was fully committed to selling our property not just for the sale, but because she genuinely wanted us to be able to move forward with our next chapter as well. We would highly recommend Chay as an honest and professional agent who will work hard on your behalf to achieve the best price she can for your property.
