Crystal's profile

Crystal's reviews

  5  
Crystal has 150 reviewsacross 21 different locations, showing 12.
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Crystal's qualities as told by our client reviews: hard-working, friendly, well-prepared, dedicated, responsive, clear communication, local expert.
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Seller review
Happy Selling experience
5 days ago
Happy Selling experience

From our very first meeting, Crystal impressed us with her professionalism, deep market knowledge, and genuine care for our needs. They kept us informed at every stage, responded promptly to all our questions, and went above and beyond to secure the best possible outcome. The entire process felt smooth and stress-free, and we couldn’t be happier with the result. Highly recommend Crystal to anyone looking for a trustworthy and dedicated real estate agent.

Seller review
A truly committed agent, Crystal Lai.
10 days ago
A truly committed agent, Crystal Lai.

Crystal and her team helped me get my place ready for showings and kept me updated the whole time, which made the entire process less stressful than I expected. Her exceptional understanding of the market and great communication skills streamlined the selling process. I am very happy with the selling and highly recommend Crystal.

Seller review
Excellent presentation and negotiation with strategic sale tactics.
29 days ago
Excellent presentation and negotiation with strategic sale tactics.

She was specific in her planned presentation. She kept maintained the momentum with the buyers and she reported back with detailed numbers which helped me to understand the situation as it unfolded. It was very professional and displayed her knowledge of the market and guided my decisions as needed.

Seller review
Outstanding Result, Exceptional Dedication
29 days ago
Outstanding Result, Exceptional Dedication

The best real estate agent we could have asked for! In this challenging market, Crystal sold our property for a price well above our expectations in just one week! Her dedication, expertise, and commitment were truly exceptional. What impressed us even more was that she was on a ski holiday when the right buyer came along. Instead of letting the opportunity pass, she worked tirelessly from the top of Snowy Mountains to negotiate and secure the sale. That level of dedication is incredibly rare and speaks volumes about her commitment to her clients. The entire process was seamless, stress-free, and completely transparent. Crystal's pricing strategy was excellent from the very beginning, her communication was outstanding, and everything was handled with the utmost professionalism. We couldn't be happier with the outcome and would recommend her without hesitation to anyone looking to sell their property.

Seller review
Worked super hard to get the best result in difficult times
about 1 month ago
Worked super hard to get the best result in difficult times

I would rate this current time as one of the most challenging times to be selling a property. Crystal worked tireless and energetically to get the best result possible under the circumstances of the time. She kept in constant communication, clearly explaining the strategy and approach, as well as advising on options to get the best result.

Seller review
Excellent communicator
about 1 month ago
Excellent communicator

Crystal is very friendly, approachable, communicative and responsive. She has got a strong market knowledge and was able to help me make informed decisions. She was also very efficient at organising tradies, cleaners and interior designer to get my house ready to put on market.

Seller review
Best Agent ever
about 2 months ago
Best Agent ever

I purchased the property and sold the property through Crystal. As a vendor and buyer, Crystal always provided the most professional service and sitting at the best interest of all parties. In this challenging market, she was still making the record price on the street! Highly recommended to all the vendors!

Seller review
Highly Recommended for Quiet Suburbs
about 2 months ago
Highly Recommended for Quiet Suburbs

Highly recommend Crystal! Our apartment is located in a small suburb with very low market activity, which made the sale quite challenging. However, Crystal showed incredible dedication and persistence. Thanks to her hard work, we successfully found the right buyer. Fantastic result!

Seller review
Highly Recommend Agent Crystal Li
about 2 months ago
Highly Recommend Agent Crystal Li

I’d like to give a sincere review to my sales agent Crystal Li. She recently helped me successfully sell my property. Crystal is extremely professional, responsive and great at negotiation. She kept me updated on every progress throughout the whole sale process, handled all paperwork smoothly and delivered a satisfying sale result. I’m really grateful for her dedicated work and would highly recommend her to anyone looking to sell property.

Seller review
Excellent Outcome
3 months ago
Excellent Outcome

We cannot thank Aurora and especially Crystal Li more for taking us through the process of selling our house and eventually achieving an excellent outcome for us. This is especially so in a soft and challenging market. What typified our experience were: . Marketing our property to the right purchaser segment . Not letting every opportunity, however small, to slip through their attention. . Being realistic of the demanding market situation. . Regular updates to put us at ease at all stages. . Working the crowd/bidders quietly, confidently and efficiently during the Auction process. . Answering any of our concerns even after hours and weekends. We are indeed blessed in selecting Aurora for the project and we wish them well with their business.

Seller review
Ensuring the best interest for all
3 months ago
Ensuring the best interest for all

Crystal work incredibly hard to achieve a win win for all parties involved in the sale of my property. You can tell that she genuinely cares about the people involved in the process and looks after them.

Buyer review
I had an outstanding experience working with Crystal while purchasing our family home.
3 months ago
I had an outstanding experience working with Crystal while purchasing our family home.

From the very beginning, Crystal was professional, approachable, and genuinely invested in helping us find the right property. What really stood out was her clear communication and responsiveness throughout the entire process. She took the time to understand our needs, answered all our questions with patience, and kept us informed at every step, which made what can often be a stressful process feel smooth and manageable. We’re truly grateful for her guidance and dedication, and we couldn’t be happier with our new home. I would highly recommend Crystal to anyone looking for a reliable and trustworthy property agent.

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