Crystal's profile

Crystal's reviews

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Crystal has 155 reviewsacross 22 different locations, showing 12.
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Crystal's qualities as told by our client reviews: friendly, hard-working, well-prepared, dedicated, responsive, clear communication, local expert.
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Seller review
Excellent communication
2 days ago
Excellent communication

A big thank you to Crystal! Even in a tough and cautious market, she managed to sell the property within just 37 days of listing and achieved a fantastic price. Her professionalism and efficiency made the whole process smooth and stress-free. Highly recommended!

Seller review
An Exceptional Real Estate Agent
12 days ago
An Exceptional Real Estate Agent

I am delighted to say that I could not recommend Crystal more highly. Crystal did a magnificent job selling my property at auction and the entire campaign was managed exceptionally well from start to finish. Her professionalism, expertise, attention to detail and excellent communication made the whole process run smoothly. Every aspect was handled with great care and consideration and I felt completely confident that my property was in the best possible hands. The auction campaign was executed brilliantly and the result was a testament to Crystal’s hard work, commitment and outstanding ability. I am extremely grateful for Crystal’s efforts and would have absolutely no hesitation in recommending her to anyone looking to sell their property.

Seller review
Couldn’t have been better
12 days ago
Couldn’t have been better

Crystal had a plan for selling our property which she carried out exactly and it resulted in an unexpectedly good outcome. At all times she was warm and kind and communicative and we trusted her completely.

Seller review
Outstanding Service and Great Result
2 months ago
Outstanding Service and Great Result

We couldn’t be happier with the service we received from Crystal's team. They were incredibly professional, responsible and attentive throughout the entire selling process. They kept us well informed, paid great attention to every detail, and went above and beyond to achieve a fantastic result for our apartment. We truly appreciated their dedication, communication and professionalism from start to finish. We highly recommend them to anyone looking to sell their property. We would definitely recommend them to our friends and family!

Seller review
Perfect simple experience
3 months ago
Perfect simple experience

Crystal and her team were phenomenal from the beginning. I found her to be very authentic and I trusted that she understood our needs and priorities and would work hard to get a good outcome. She was very clear about her plans, timelines, and was a very clear communicator. She turned a potentially stressful experience into a very simple one and got a terrific outcome for us in a challenging market. My thanks to Crystal!

Seller review
Happy Selling experience
3 months ago
Happy Selling experience

From our very first meeting, Crystal impressed us with her professionalism, deep market knowledge, and genuine care for our needs. They kept us informed at every stage, responded promptly to all our questions, and went above and beyond to secure the best possible outcome. The entire process felt smooth and stress-free, and we couldn’t be happier with the result. Highly recommend Crystal to anyone looking for a trustworthy and dedicated real estate agent.

Seller review
A truly committed agent, Crystal Lai.
3 months ago
A truly committed agent, Crystal Lai.

Crystal and her team helped me get my place ready for showings and kept me updated the whole time, which made the entire process less stressful than I expected. Her exceptional understanding of the market and great communication skills streamlined the selling process. I am very happy with the selling and highly recommend Crystal.

Seller review
Excellent presentation and negotiation with strategic sale tactics.
4 months ago
Excellent presentation and negotiation with strategic sale tactics.

She was specific in her planned presentation. She kept maintained the momentum with the buyers and she reported back with detailed numbers which helped me to understand the situation as it unfolded. It was very professional and displayed her knowledge of the market and guided my decisions as needed.

Seller review
Outstanding Result, Exceptional Dedication
4 months ago
Outstanding Result, Exceptional Dedication

The best real estate agent we could have asked for! In this challenging market, Crystal sold our property for a price well above our expectations in just one week! Her dedication, expertise, and commitment were truly exceptional. What impressed us even more was that she was on a ski holiday when the right buyer came along. Instead of letting the opportunity pass, she worked tirelessly from the top of Snowy Mountains to negotiate and secure the sale. That level of dedication is incredibly rare and speaks volumes about her commitment to her clients. The entire process was seamless, stress-free, and completely transparent. Crystal's pricing strategy was excellent from the very beginning, her communication was outstanding, and everything was handled with the utmost professionalism. We couldn't be happier with the outcome and would recommend her without hesitation to anyone looking to sell their property.

Seller review
Worked super hard to get the best result in difficult times
4 months ago
Worked super hard to get the best result in difficult times

I would rate this current time as one of the most challenging times to be selling a property. Crystal worked tireless and energetically to get the best result possible under the circumstances of the time. She kept in constant communication, clearly explaining the strategy and approach, as well as advising on options to get the best result.

Seller review
Excellent communicator
4 months ago
Excellent communicator

Crystal is very friendly, approachable, communicative and responsive. She has got a strong market knowledge and was able to help me make informed decisions. She was also very efficient at organising tradies, cleaners and interior designer to get my house ready to put on market.

Seller review
Best Agent ever
5 months ago
Best Agent ever

I purchased the property and sold the property through Crystal. As a vendor and buyer, Crystal always provided the most professional service and sitting at the best interest of all parties. In this challenging market, she was still making the record price on the street! Highly recommended to all the vendors!

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