
I wish to express my strong appreciation of the excellent service I received from David Truswell, Manager of the Hillsea Arundel Office who acted for the owners in selling me their duplex property at 1/37 Brown Street, Labrador. David's achievement was exceptional because I was an 'absentee buyer' looking to purchase in two special Gold Coast suburbs - but living and working full-time in Rockhampton on the Central Coast and doing most of my research at a distance on the internet starting in November 2016. I had no luck at all for a few weeks until I noticed the very strong advertising presence of Hillsea'a Arundel Office on realestate.com and phoned David to ask for help. His response was strong, precise and immediate - none of the usual blarney about "well, I'll take your details" and "we'll see what I can find" - which actaully means "if you were here in my office waving your cheque-book I might be able to help you!' David quickly sensed that I was a very serious buyer, asked me all the right questions on the phone, gave me a brilliant summary of the Arundel/Labrador market and promised immediate ACTION. And that is what I got. Two or three phone calls, emails and leads per week after that in a very tight market with few new listings. David gave me a more personal and professional service in the following weeks than I received from other agents I had also contacted to help me - agents whom I worked with myself in the Gold Coast in the early 2000's. By chance - on 14 February 2017 I was in the Gold Coast on family business when David phoned me in the late afternoon (not knowing that I was in town) and said: "Chris, I am just listing the property you want!" About two hours later (after a quick inspection) I was in his office completing a Contract and I am now the owner of a lovely duplex at a fair price and in exactly the right location. I am very grateful to David Truswell for the time and skill and hard-earned experience he devoted to my search for a modestl

