To whom it may concern. 20th December 2015. Diana Cresswell exceeded all of my expectations as a real estate agent. This is not my first house sale. All of my selling experiences in the past have been disappointing. With Diana Cresswell, exactly the opposite occurred. She went above and beyond in negotiating with a very difficult buyer in a long, tedious contract. The buyer kept changing the goal posts but Diana stuck with it and achieved a great outcome for both myself and the buyer. She had the vision and the skill to keep her eyes on the prize. A calm thinker with outside-of-the-box strategies to make the deal work. And finally, she helped me out of a personal crisis which is not part of her responsibilities as an agent, but she did, none the less. I can not thank her enough. There are good people out there and Diana Cresswell is living proof. I wish her all the best in her career and personal life as well. Neale Prior. Formerly of the sale property, 26 Glen Nathan Crt., Mt Nathan, Qld. ( Sold December 2015 )

Dianna thank you for your support guidance patience and knowledge. Always keeping me up-to date and helping with every detail. It has been my greatest pleasure having you sell my home. Anyone who wants to sell or buy you would not find a more positive and caring agent. I highly recommend Di and the Ball Realty Team

We couldnt have found a better agent to assist in buying our first drean home. Diana was always ready to help us and was always so warm and welcoming. We love our new home and couldnt ask for anything more! Thank you Diana :)

Diana's commitment to assist us through this purchase has been second to none. She has always answered her calls, responded to our questions and kept open lines of communication between both parties. This was a flawless experience and I would highly recommend Diana to anyone thinking of selling or purchasing a property.

Di helped us buy our first home and then helped us sell it 5 years later. Her friendly and courteous manner and professionalism made our buying and selling experience an easy and enjoyable process. Thank you Di, we are very grateful for all your help!

Thanks for awesome service

Diana was really friendly and went over and above to help us out when we bought this property. I would recommend her to anyone looking to sell or buy a house. She even gave me some packing boxes when i didn't have enough.

Amazing agent, would recommend to everyone. Great communication and got the house sold at a good price quickly

I am not in the habit of providing complimentary references for service providers, however, in relation to services provided by Ball Realty, and in particular Diana Cresswell, associated with the recent sale of my home at 21 Beaumont Crescent Pacific Pines Qld. I am more than happy to do so. I chose Diana Cresswell from Ball Realty to sell my home as I was impressed with the services she provided some 5 years ago when I purchased the Beaumont Crescent home through her. Although she was at the time acting for the seller with me as the buyer I found her to be very fair, albeit competitive, in relation to that purchase. It was a win win situation for both buyer and seller. In relation to the recent sale of my home, Diana was able to secure a very good sale price for me which was above the market price for similar homes in the Pacific Pines area. She has a bright personality, knows her market well and has been an absolute pleasure to deal with. Diana provided me with sound advice in preparing my house for sale even providing me with items from her own home to enhance the attractiveness of the property for sale. She assisted me with a myriad of extra services such as telephone calls, faxes, and advice on other service providers such as removalists, cleaners and others. Nothing was ever too much for her. She kept me fully informed on progress with the sale and made herself available for telephone calls at all times. All the staff at Ball Realty I found to be very welcoming, friendly, helpful and working completely as a team. It is a highly effective Agency. Their sale commission I found also to be very competitive. In summary, I cannot write highly enough of Diana Cresswell's abilities, competence and professionalism. She is a credit to Ball Realty and highly recommend both to anyone contemplating either buying or selling property in the Pacific Pines and surrounding areas. John Hillis

We are from Sydney and were looking for an investment property on the Gold Coast and traveled up for a weekend to try and find one. After looking at several other unsuitable properties in surrounding areas, we contacted Diana about 125 Pacific Pines Boulevarde. Diana was able to get an inspection for us on a Sunday and was extremely helpful and professional in helping us secure the property. Diana's knowledge of the area and market was second to none and her advice on all aspects of our purchase was a huge help for us. We would have no hesitation on recommending Diana and also Ball Realty to our friends and in fact will be doing so. Overall a great experience and many thanks Diana.

I have only dealt with Diana the first time and found her very professional and helpful in the sale of my house. I would not hesitate to call Diana again.

After buying and selling using Diana as my agent I can say she has an excellent understanding of the market. Her communication with me in both instances was excellent. Would recommend Diana to anyone looking to buy or sell. Gary