Fiona Thomas
Pushing too hard
It seems to me that, no sooner had an agreement been reached to sell the deceased estate property through this agent, the agent started pushing for the price to be dropped (by $85000!) and started finding fault with the property - things such as the "absence of a gym" in the complex - something plainly obvious before agreeing to take on the sale. Also the "marketing upsell" to my sister (who managed most of the sale) was excessive, agressive and resulted in unnecessary stress. Yes, the property was sold (for $44500 less than the suggested price), but the experience was made as painful as possible because of the unprofessional behaviour of the agent.
S
Seller
Dear Luke,
Thank you for taking the time to write such an honest response, at DiJONES we value all feedback we receive so we can continue to improve our customer service experience.
We understand that selling a property can be a very stressful time in one's life, but even more so when dealing with a deceased estate.
Obviously, we try to deliver pricing as accurately as possible and achieving a sales result within a 10% of our estimated selling range; In a fluctuating market such as this, we consider this to be a successful result.
If you or your sister would like to discuss your sales experience with us further please contact our CEO Rob Ward on 0433 100 068.
Fiona responded on 30 Nov 2018
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