I don’t generally like leaving negative reviews however i thought I better leave one in this case as I felt it was only fair to share my genuine experience. Despite seeing a number of positive reviews, I have to say my experience with Gemma Coady was immensely disappointing. As purchasers of a property where Gemma was acting for the seller, we found communication frustrating and, at times, inconsistent with what had been promised. There were repeated requests for updates throughout the process, which we provided wherever possible. However, I was surprised to later hear that Gemma had commented to my selling agent that she needed to contact him because “I went silent” — despite the fact that I returned every call she made and maintained communication throughout the transaction. I fully appreciate that real estate agents have a responsibility to represent their clients’ interests, but professionalism, transparency and keeping your word are equally important. Unfortunately, based on our experience, these expectations were not met. Sadly, we also feel aspects of the property were misrepresented during the sales process. Since taking possession, we have identified issues that will now require rectification at our own expense. Had these matters been disclosed or accurately represented from the outset, it would have influenced our understanding of the property and the costs involved. While I understand that real estate is a commission-based industry, throughout this transaction I was left with the impression that securing the sale was the priority, rather than ensuring a positive experience for all parties involved. Customer satisfaction and long-term relationships are just as important as achieving a result, and unfortunately that was not reflected in our experience. Purchasing a property is already a stressful process, and this experience added unnecessary frustration. While others may have had different experiences, ours was disappointing.

We couldn't be happier with the fantastic job Gemma and her team did selling our home. Even though she isn’t local to Mundoolun, you would never have known it. She did her homework, took the time to truly understand our property and was completely across the local market dynamics out here. Gemma worked incredibly hard for us (just like she did when she sold our last home), and she made sure her entire team was educated and across every single detail of the sale. Her communication was top-tier, and her dedication paid off with a great result. If you want an agent who will put in the hard work and actually care, then I highly recommend Gemma and the Gemma Coady team!

Would recommend Gemma and her team, great to deal with if buying or selling , great communication

I’m very grateful to Gemma for helping me with the sale of my property. She was supportive, responsive, and genuinely cared about achieving the best outcome. Gemma made the whole process easy to navigate, always taking the time to explain things clearly and keep me updated. Her professionalism and positive attitude gave me a lot of confidence along the way. I truly appreciate her effort and would highly recommend Gemma to anyone looking for a reliable and results-driven agent

Gemma and team from Freedom Property made the sale of our home an absolute breeze. From the beginning, she was professional, efficient, and incredibly easy to deal with. She kept us informed throughout the entire process and achieved a very quick sale with minimal stress. Her knowledge, communication, and dedication were outstanding, and we couldn’t be happier with the result. We highly recommend Gemma to anyone looking for an agent who genuinely delivers exceptional service and results. Thank you, Gemma, for making the whole experience such a positive one!

I had 3 agents selling off market and Gemma got the job done with great terms and conditions. Negotiated very professionally and ethically.

Gemma was confident in the value of our property right from the start. She followed through with a great result in a short time frame. Comunication was great all the way through. Not being locals ourselves, we are very happy we put our trust in her knowledge of the area for our sale. Highly recommend Gemma and her team at Freedom Property .

I engaged Gemma after reading her leaflet in my letterbox. From her first meeting with me to securing me my sale, she was always supremely professional, very knowledgeable of the market, caring and confident with my personal situation and her communication was transparent and efficient. I can’t recommend her highly enough. She is the best agent I’ve ever worked with. And she got me the result I wanted.

Gemma was confident and reassuring through the process of our house sale which helped us feel at ease, she was confident we could reach a price on our house sale that we needed, and she achieved the results we wanted. Highly recommend.

Very responsive and easy to work with. Regularly checked in throughout the process. A lovely team to deal with.

Gemma was always very responsive and clear in her communication. She made the process incredibly seamless and easy, and she was incredibly professional throughout every step. She was able to answer all our queries regarding the property, and was always happy to go above and beyond. Overall, she made the often stressful process of purchasing property a pleasure. We would welcome the opportunity to work with Gemma and her team again in the future.

Gemma was great with communication and very quick to answer my questions. It is clear she is looking for the best outcome for all and is highly professional.