Gillian was our agent when we sold our home 8 years ago. At the time it was a tough market but Gillian got it sold. When it was time to sell our apartment we immediately called Gillian and the apartment sold in just over a week. Gillian will support you throughout the sale process with suggestions, information, feedback and so much more. She is honest and sincere and always responses quickly. You won't be disappointed with Gillian.

Gillian goes above expectations in her communications & feedback. Her thorough experience shines through which in my case the market was slow but Gillian’s positivity got me through.

Gillian was at all times helpful, personable and willing facilitate. The process was much less stressful as a result.

Gillian gave her all. She is knowledgeable and thorough and went the extra mile to help us sell our investment property. She helped us prepare for the sale and was in regular contact throughout the process. Nothing was too much trouble and Gillian was very pleasant to deal with. We sold quickly for the full asking price and felt we hardly had to do anything ourselves. I have no hesitation in recommending Gillian to others.

Gillian did a fantastic job guiding us through the purchase of our first home. Were it not for her considerateness, attention to detail and presentation of the property, we may not have been as inclined to purchase. The offer, exchange of contracts and settlement were made easier by clear and regular communication. We felt informed of the expectations of the seller, and were able to get quick responses from Gillian on any questions we had. Gillian went above and beyond in giving us updates and advice, maintaining the property, and reassuring us during the process. We're very appreciative and would recommend her highly.

Gillian was diligent and methodical in communicating basic information to me and was available almost 24/7. She answered my questions patiently, but was cautious about providing any concrete advice, even at a high level. She went the extra mile to water the garden, pick up my mail and prevent the house getting dirty. I would have liked more of her expert opinion, but for the big things (like price) her approach was mostly to ask for my direction and validate it. She would narrowly discuss pros and cons when I pressed. Gillian seemed to care about buyer satisfaction a lot, even telling me “we don’t want to start a bidding war”. She didn’t message all potential buyers once I got an offer I was considering - only those she thought were still interested. This was a shame as one of the previous open home attendees brought family for a third inspection after 2 weeks of not attending open homes. Bringing family indicated good interest which may have got me a price closer to what I put in the contract when I signed on with Blackshaw. I feel like Gillian tactfully lowered my expectations so I felt compelled to accept an offer quickly. Once the property was on the market she referenced a number of things to anchor my price expectations lower (e.g. ‘it is a buyer’s market’, pointing out the competition of similar properties on the market and draw backs of the complex), and pushed to lock in buyers within days ‘so they didn’t find something else’. Whilst the latter is somewhat valid, in retrospect I think accepting within days is too quick and meant other potential buyers didn’t have sufficient time to even consider putting in offers (especially those who were not notified). I feel Gillian would be a good agent if you want to sell quickly and are quite flexible on price. If you go with her I recommend stepping back at each decision point and asking yourself ‘have all potential buyers been given the time and information they need’ and ‘is the urgency being exaggerated?’

Good communication, knows the market, lovely to work with.

I recently had the pleasure of working with Gillian while purchasing my new apartment, and I cannot recommend her highly enough. From our first meeting, it was clear that she is genuine and takes pride in her work and how everything is delivered. Gillian was always prompt and clear in her responses, which was of great comfort as it had been a very long time since I had purchased a property. Gillian took the time to explain details, ensuring that I fully understood each step of the buying process. I felt comfortable asking her any question. In addition to her professionalism, Gillian was a warm and friendly which put me at ease. I am thrilled with my new apartment. If you are looking for an estate agent who is not only skilled but also genuinely cares about her clients, I recommend Gillian!

It was a pleasure to work with Gillian for the sale of my apartment. From the beginning she was professional and considered in her approach and communication was timely, clear and honest. The process was very easy and I always knew exactly what was happening throughout. I highly recommend her as an agent.

Excellent understanding, empathy and support throughout the process. Highly recommend.

As a first home buyer, I was immensely appreciative of Gillian’s knowledge, patience and availability throughout the process of buying my property. I would not hesitate to go to her again - would definitely recommend such a lovely, kind and reliable agent :)

Gillian provided assistance above and beyond our expectations, stepping in to assist her colleague Christine (who also did a wonderful job), at short notice. Gillian provided timely responses to our questions and went out of her way to assist us with preparing the apartment for sale and managing the sales process. Daily updates by email and phone were welcomed. We value her expertise, knowledge and warm manner. We are very happy with the sales outcome and highly recommend Gillian.