Working with Gillian as a buyer was a great experience. She was professional, personable, and as a first time buyer she made it easy for me to understand how each stage would proceed and answered any questions I had.
Gillian is a lovely lady and great to work with. As interstate buyers she was happy to give us a personalised walk through video inspection. She also opened up the apartment for us specially when we were in town. I have no hesitation in recommending Gillian as an agent.
I had a fantastic experience working with Gillian Thorn from Blackshaw. From the very start, she kept in touch regularly and was always proactive with updates and advice. Her clear and consistent communication made the whole process easy and stress-free. Thanks to Gillian’s professionalism and dedication, the property sold after the very first viewing, and I was extremely happy with the result. She genuinely cared about achieving the best outcome and went above and beyond throughout the entire process. Highly recommend Gillian to anyone looking to sell their home.
Gillian has 2 properties for us. She has acted professionally has very good knowledge of the market and both properties sold within 7 days of being listed Highly recommended by us
Gillian was incredibly helpful throughout the entire process of purchasing my new apartment. As I was interstate and unable to inspect the property in person when it came onto the market, she kindly offered to walk me through the apartment via FaceTime. She diligently turned on all the lights, appliances, air conditioning, and taps, and opened every cupboard so I could virtually inspect everything thoroughly. Communication between the vendor, Gillian, and myself was exceptionally fast and efficient. The whole process was smooth from inspection to settlement. I truly appreciate Gillian going above and beyond, and would highly recommend Gillian as an agent to anyone looking to purchase a new home.
Gillian was our agent when we sold our home 8 years ago. At the time it was a tough market but Gillian got it sold. When it was time to sell our apartment we immediately called Gillian and the apartment sold in just over a week. Gillian will support you throughout the sale process with suggestions, information, feedback and so much more. She is honest and sincere and always responses quickly. You won't be disappointed with Gillian.
Gillian goes above expectations in her communications & feedback. Her thorough experience shines through which in my case the market was slow but Gillian’s positivity got me through.
Gillian was at all times helpful, personable and willing facilitate. The process was much less stressful as a result.
Gillian gave her all. She is knowledgeable and thorough and went the extra mile to help us sell our investment property. She helped us prepare for the sale and was in regular contact throughout the process. Nothing was too much trouble and Gillian was very pleasant to deal with. We sold quickly for the full asking price and felt we hardly had to do anything ourselves. I have no hesitation in recommending Gillian to others.
Gillian did a fantastic job guiding us through the purchase of our first home. Were it not for her considerateness, attention to detail and presentation of the property, we may not have been as inclined to purchase. The offer, exchange of contracts and settlement were made easier by clear and regular communication. We felt informed of the expectations of the seller, and were able to get quick responses from Gillian on any questions we had. Gillian went above and beyond in giving us updates and advice, maintaining the property, and reassuring us during the process. We're very appreciative and would recommend her highly.
Gillian was diligent and methodical in communicating basic information to me and was available almost 24/7. She answered my questions patiently, but was cautious about providing any concrete advice, even at a high level. She went the extra mile to water the garden, pick up my mail and prevent the house getting dirty. I would have liked more of her expert opinion, but for the big things (like price) her approach was mostly to ask for my direction and validate it. She would narrowly discuss pros and cons when I pressed. Gillian seemed to care about buyer satisfaction a lot, even telling me “we don’t want to start a bidding war”. She didn’t message all potential buyers once I got an offer I was considering - only those she thought were still interested. This was a shame as one of the previous open home attendees brought family for a third inspection after 2 weeks of not attending open homes. Bringing family indicated good interest which may have got me a price closer to what I put in the contract when I signed on with Blackshaw. I feel like Gillian tactfully lowered my expectations so I felt compelled to accept an offer quickly. Once the property was on the market she referenced a number of things to anchor my price expectations lower (e.g. ‘it is a buyer’s market’, pointing out the competition of similar properties on the market and draw backs of the complex), and pushed to lock in buyers within days ‘so they didn’t find something else’. Whilst the latter is somewhat valid, in retrospect I think accepting within days is too quick and meant other potential buyers didn’t have sufficient time to even consider putting in offers (especially those who were not notified). I feel Gillian would be a good agent if you want to sell quickly and are quite flexible on price. If you go with her I recommend stepping back at each decision point and asking yourself ‘have all potential buyers been given the time and information they need’ and ‘is the urgency being exaggerated?’
