Gillian was diligent and methodical in communicating basic information to me and was available almost 24/7. She answered my questions patiently, but was cautious about providing any concrete advice, even at a high level. She went the extra mile to water the garden, pick up my mail and prevent the house getting dirty. I would have liked more of her expert opinion, but for the big things (like price) her approach was mostly to ask for my direction and validate it. She would narrowly discuss pros and cons when I pressed. Gillian seemed to care about buyer satisfaction a lot, even telling me “we don’t want to start a bidding war”. She didn’t message all potential buyers once I got an offer I was considering - only those she thought were still interested. This was a shame as one of the previous open home attendees brought family for a third inspection after 2 weeks of not attending open homes. Bringing family indicated good interest which may have got me a price closer to what I put in the contract when I signed on with Blackshaw. I feel like Gillian tactfully lowered my expectations so I felt compelled to accept an offer quickly. Once the property was on the market she referenced a number of things to anchor my price expectations lower (e.g. ‘it is a buyer’s market’, pointing out the competition of similar properties on the market and draw backs of the complex), and pushed to lock in buyers within days ‘so they didn’t find something else’. Whilst the latter is somewhat valid, in retrospect I think accepting within days is too quick and meant other potential buyers didn’t have sufficient time to even consider putting in offers (especially those who were not notified). I feel Gillian would be a good agent if you want to sell quickly and are quite flexible on price. If you go with her I recommend stepping back at each decision point and asking yourself ‘have all potential buyers been given the time and information they need’ and ‘is the urgency being exaggerated?’

Good communication, knows the market, lovely to work with.

I recently had the pleasure of working with Gillian while purchasing my new apartment, and I cannot recommend her highly enough. From our first meeting, it was clear that she is genuine and takes pride in her work and how everything is delivered. Gillian was always prompt and clear in her responses, which was of great comfort as it had been a very long time since I had purchased a property. Gillian took the time to explain details, ensuring that I fully understood each step of the buying process. I felt comfortable asking her any question. In addition to her professionalism, Gillian was a warm and friendly which put me at ease. I am thrilled with my new apartment. If you are looking for an estate agent who is not only skilled but also genuinely cares about her clients, I recommend Gillian!

It was a pleasure to work with Gillian for the sale of my apartment. From the beginning she was professional and considered in her approach and communication was timely, clear and honest. The process was very easy and I always knew exactly what was happening throughout. I highly recommend her as an agent.

Excellent understanding, empathy and support throughout the process. Highly recommend.

As a first home buyer, I was immensely appreciative of Gillian’s knowledge, patience and availability throughout the process of buying my property. I would not hesitate to go to her again - would definitely recommend such a lovely, kind and reliable agent :)

Gillian provided assistance above and beyond our expectations, stepping in to assist her colleague Christine (who also did a wonderful job), at short notice. Gillian provided timely responses to our questions and went out of her way to assist us with preparing the apartment for sale and managing the sales process. Daily updates by email and phone were welcomed. We value her expertise, knowledge and warm manner. We are very happy with the sales outcome and highly recommend Gillian.

Selling a home is never easy, but Gillian helped to make it as pain-free as possible. Gillian was great at communicating with us, and was available to help with anything we needed. We would not hesitate to recommend Gillian.

We found that Gillian was so pleasant and professional in her interactions with us, that we had complete confidence that the process of buying at auction would be properly conducted. Gillian kept us informed of the process from our first open inspection to settlement. Communication was excellent with no “hard sell”. We would recommend Gillian to any friends or family who wanted to buy or sell a house.

I’m really glad Gillian was the agent who sold me my first home. She was trustworthy, communicative, kind, and helpful. Gillian understood that I was nervous and unsure, and like to have a lot of information to help me understand the process and make decisions, and she adapted her style to suit me. She took the time to explain every part of the process, and answered all my questions. She also made sure everything was done properly - for example, a friend of mine who works in property management warned me that the selling agent might try to skip the pre-settlement inspection, but Gillian had already scheduled this with me, there was no suggestion it might be skipped! She was also very easy to communicate with throughout the whole process, and very responsive to emails, texts and phone calls. I also appreciated that she engaged with my mum and dad, who were helping me, but never deferred to them - she knew it was my decision to make. I’m happily writing this review from my new home - it’s all very exciting, and I’m grateful to Gillian for helping me get here!!! I highly recommend her to anyone seeking an agent that is helpful, explains things thoroughly, and will look after you.

Gillian was an absolute gem to work with on the sale of my apartment. She walked me through each step of the process, and recommended great supporting vendors. Her communication is perfect, I never felt like I was out of the loop and she was instrumental in securing a sale at a great price. Gillian well and truly earnt her commission, working tirelessly with an anxious buyer and both of our conveyancers. Now that settlement has finished she has also gone above and beyond, offering support while I look for a new property! I would 100% recommend her to anyone looking to sell or buy in the Canberra region (and beyond!)

Gillian’s guidance during the process of purchasing our new home in Isaacs was of a very high standard. Her communication skills, respectful manner and always being available to meet our tradespeople at the property made the whole process run seamlessly. We highly recommend her as a professional and competent real estate agent.