Glenn's profile

Glenn's reviews

  4.7  
Glenn has 58 reviewsacross 13 different locations, showing 12.
over 2 years ago
Prompt and smooth process

Glenn’s communication is prompt, always responding to questions and solving issues in a timely manner. He is also friendly and approachable making the buying process easy.

almost 5 years ago
Shocking customer service. BEWARE

Absolutely atrocious customer service. Very poor communication after multiple follow ups and showed zero integrity. When we asked for him to sort a simple thing before settlement he never got back to us and then as a result settlement was delayed, he spoke to us with absolutely zero respect and screamed on the phone to f off even though settlement was delayed due to his lack of communication. Never have we experienced such awful behaviour from a sales agent in all our years of buying and selling real estate and I will never recommend someone who has such poor customer service and gave absolutely no help to either us or the vendor in getting this deal done smoothly.

almost 5 years ago
Very professional and always helpful

Glenn, Ally & their team are always helpful, very generous with their time and support. Highly recommend using them for any of your real estate business.

almost 5 years ago
Rude & dismissive

I recently purchased a block of land via Glenn and found the process rather disappointing. A number of times throughout the settlement period I made contact with Glenn as a few issues arose and found him to be dismissive of my concerns or make promises only to fail to follow through on his word, if this alone were all i wouldn't have bothered leaving a review however there was a final issue that i found totally unacceptable. A few weeks prior to settlement I emailed him about rubbish (a large truck tire) that had been left at the front of the property and received no response back - the Monday of the week we were due to settle I followed up with a phone call to ensure the matter was being dealt with. It was only then that i was advised the owner had no intention of removing it. I instructed my settlement agent (based on their advice) to delay settlement until the matter was resolved. On settlement day I contacted the agent again to advise of this fact - Glenn became aggressive and dominating in his language and after a series of threats re penalties of delaying the process, ended the call by swearing at me and hanging up the call. I haven't heard from him since. Glenn really let himself, the seller & me down throughout this whole process by failing to communicate. I felt I constantly had to follow up with him to ensure things were being done, he made a number of promises along the way and failed to deliver on all of them and was very quick to point the finger of blame on other people rather than take any accountability or assist the process to ensure a happy result for all involved. If you are considering Glenn as an agent I'd strongly recommend you reconsider.

almost 5 years ago
Terrible!!

Lack of information, completely unprofessional and an overall terrible experience. Some of things I experienced included; - I wasn't told about offers on my property - Agreed terms with the client for extend settlement without telling me - Settlement was delayed because of their actions - Lack of information regarding status

almost 5 years ago
Professional & Incredibly Easy and Enjoyable Agent to work with

From our initial contact with Glenn, he has been super easy and stress free to work with. Very quickly we gelled with our first contact and had an understanding of expectations that we all wanted out of the purchase of our new home. We felt so comfortable working with Glenn and he was so easy and available to communicate with and discuss and queries and requirements we had. Always replying to our messages and very open and understanding communication. Highly recommended.

about 5 years ago
Fantastic all round service

Glenn, Ally and the whole Think Pink Team provided outstanding service in the recent sale of my property. It's not the first time I've used them, and I'm always impressed with the personalised service I get, and the extra mile they go to to help things go smoothly. Highly recommend them

about 5 years ago
Sale of unit in Cloverdale

Very smooth transaction.Good communication throughout the process. No issues in the settlement.

about 5 years ago
Professional

I found Glenn to be honest, extremely professional and helpful during the property purchase. Happy to buy through Glenn again in future.

about 5 years ago
sale of Perth property

From the start Glenn was helpful, full of local knowledge and kept me informed and updated on all matters throughout the sale from start to finish. His professionalism gave me confidence in letting him handle all aspects of the sale. His friendly manner made it so easy for all communications would fully recommend this agency. Thank you Glenn for all your help.

about 5 years ago
professional, knowledgeable and friendly agent

Extremely professional, knowledgeable and loyal agent who authentically represents his client’s best interests We would use his skills again Thanks Glenn

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