Helen's profile

Helen's reviews

  5  
Helen has 630 reviewsacross 41 different locations, showing 12.
over 4 years ago
A charming, hard-working agent

I am very glad to meet Helen to help us find a house. She is very efficient and it is very interesting to listen to her experience.

over 4 years ago
Working with Helen Yan

We contacted Helen and met with her first thing next morning. Within days the marketing plan was finalised, photos take and posted on various websites. Helen worked very hard in a busy market, there were literally over a hundred house on the market in our area. Helen was always contactable and would respond quickly. We had numerous open houses but I believe we just missed the selling peak so we accepted an offer before auction which was slightly less than we hoped for.

over 4 years ago
Unmatchable work ethic!

Helen was highly professional and worked extremely hard to sell my property. She was always courteous and friendly and available both day and evening - nothing seemed to tire her! She found me tradies who were quick and did a good job. Her offsider Jie was also excellent. They organised 3 Opens each week and handled them efficiently. The auctioneer was very good too, and in retrospect I would have been better off accepting his advice instead of having the property passed in and selling a few days later. I did feel challenged once I realised that Helen's client list were mostly Chinese and as I found out were not interested in a house on a main road, one that was older, and one just out of the Balwyn High school zone - and therefore not interested in my house. If I had done research previously, I should have known all that, but I didn't - my responsibility! Few people attended the Opens. In any event, Helen got me the best possible price she could, at a time when the market had become flooded and people were starting to worry about rising interest rates. She handled it graciously and with full commitment, and I will always feel grateful to her. Thank you Helen and Jie.

over 4 years ago
Great and professional service

Helen is a really experienced and professional agent. Highly recommended for your real estate needs.

over 4 years ago
Great service and experience

Helen is an organised , patience and friendly agent. I'm very happy with my purchase.

over 4 years ago
Excellent engagement

The engagement with Helen was excellent and I believe the outcome was good for both parties

over 4 years ago
Such a happy experience

Helen is very professional and efficient. My family and I want to give many thanks to her and look forward to our continued relationship.

over 4 years ago
Fantastic experience and I am so happy with the result

Helen has been so nice to work with and I hope every agent is like her. I am so thrilled to see her interest in my property when we had our first conversation. Her energy and her enthusiasm absolutely impressed me. I trusted my instinct and I believe Helen can deliver a good result and it proves she can and can even do much better than my expectation ! Well done Helen !

over 4 years ago
Excellent agent and very professional

Helen is very professional and got the sense of right pricing. She’s also working really hard. We appreciate her efforts.

over 4 years ago
Trustworthy

Helen is a very experienced agent, her knowledge of the market is very broad and her judgement is very wise, our communication during the process was very good, she gave us advise and she is willing to listen our concerns. She also worked professionally, no doubt! I am vey satisfied with her service since at the beginning until the end of the campaign. I highly recommend all of you to entrust your property to her, and I will first contact her again for my next property.

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