Good market knowledge, but Comms a worry
Market knowledge was first rate.
Excellent sales pitch of how they would sell our home. We felt really comfortable with Isaac and his wife would sell right by us.
Then things changed,
- A couple of missed communications around the inspections and follow up communication.
- at one stage someone we didn't even know did our inspection, only to find out who they were after I questioned it with the team.
- in the end, if you employ Isaac as agent, don't expect Isaac, we dealt almost exclusively after the first 2 weeks, with his 2nd and 3rd agent. If we had of known this we would have likely not gone with them, as I like to meet who i am dealing with. We didn't get to meet the people who ended up selling our house.
All our negotiation was then completed by this 3rd agent who we didn't initially know about.
They were all great people, but keeping the seller informed is number 1, this felt like it was forgotten.
I still recommend them, But with consideration to improvements in their communication.