Jen was a pleasure to work with from day one of the auction process. She was very open and realistic about the prevailing market conditions from the outset. In particular, Jen kept me informed about crucial as well as minor developments throughout the journey. She is a truly reliable and effective communicator. In days when texting dominates people's lives, she was always prompt in responding to/making phone calls. Also, Jen is a highly efficient operator and informed me of prospective buyers' reactions faithfully during the campaign. Finally, we were delighted with the result on auction day and are very pleased that the Lord directed us to engage Jen Lin Lau as our selling agent. John Maher

Overall 5star for her performance

Jen has been the most professional agent I have dealt with while looking to purchase a property. There was no 'hard sell', duplicity or over promising. She kept her word when she said she would call back and was personable, upfront and at all times professional. I have the utmost respect for Jen's professionalism and she was instrumental in making the settlement process stress-free. Thank you Jen!

Micm is the agency located next to my sold property and I choose Micm since it's a chain agency with excellent reputation. I trust big companies like Micm since I saw a lot of properties successfully and quickly sold by Micm on Realestate.com. After first meeting with Jen, I felt she is a very organized person and gave me confidence of selling with her former remarkable records. She gave me very detailed feedback and suggestion after every open inspection. I am very happy to have such reliable, negotiable and responsible agent like her. I would definitely recommend Jen to all my friends and relatives. Thanks Micm and thanks Jen.

MICM has managed the rental of my property at Citypoint for 15 years and I am very satisfied with its services. Therefore I engaged Ms Jen Lin Lau of MICM to be my sales agent when I decided to sell the property in July 2018. As an overseas client, I needed someone who can managed all the details of the sale so that I do not need to be personally involved. Right from the beginning, Jen has proven to be a very responsible and professional agent. She has been very prompt in responding to my queries and email. She gave me very good advice on the renovation, selection of a contractor and even supervised the renovation on my behalf. She has helped me to achieve the highest sales price. I strongly recommend her to anyone wishing to sell a property in Melbourne.

Jen was excellent to deal with , very professional, helpful advice and communicated with us at every opportunity.

I have engaged Jen through MICM. MICM was managing my apartment so I have asked my managing agent to introduce me to a competent sales agent. She is very helpful and has kept me well informed all the time. She has also kept me informed even after the auction which is quite helpful compare to my previous property sales. It was her first auction campaign and I was surprised how well she performed. Overall we are very happy with her sales service and would highly recommend other people to her.

Jen Lin was good to deal with. Friendly. Helpful. Proactive.

Jen surprise us with her professionalism and excellent judgement of the market. We were very happy with the sale of our apartment. Thank you Jen. Dr Henryk Struk

Jen demonstrated excellent market knowledge and attention to detail when managing our sale. Jen provided regular and informative progress and updates regarding market response. We are very happy with her performance and resulting outcome!

Good communication from agent

Jen Lin Lau was appointed to handle the sale of our property and the sale was concluded within six months. She was professional in her approach and ever willing to help us to run all errands required to enable us to facilitate our sale. We are overseas all this while and we depended on her to liaise with all local parties to complete the sale. We had a high regard for her professional service and her ever willingness to assist beyond her scope of responsibility. We have no hesitation to recommend her as an estate agent for sales of property. In addition her employer MICM also has been very professional and transparent. All in all we are very satisfied with all aspect of the sale. Highly recommended.