Jess and all staff very helpfull always keeping us well informed

This is the second home we have sold with Jess and again she proved why she is a formidable agent in the Canberra Real Estate market. Jess has a flawless knowledge of the market, past, present and future. She’s the ultimate professional and has built a tremendous team around her. Her communication is outstanding and ability to work with both the buyer and the vendor so seamlessly is to be strongly commended. We’ll always be grateful for Jess.

Jess has been absolutely exceptional throughout the entire process. From day one, she has been incredibly efficient, professional, and proactive, making everything feel smooth and stress free. Her communication is outstanding. she kept us informed at every step, responded promptly to any questions, and always took the time to explain things clearly. Jess genuinely goes above and beyond to help, and her attention to detail and dedication truly sets her apart. We felt supported, valued, and confident knowing she was handling the marketing of our home. We couldn’t be happier with the service we’ve received and would highly recommend Jess and the Stone Gungahlin team to anyone looking for an agent who truly cares and delivers exceptional results.

Jess immediately gave us the assurance needed to proceed with successfully selling our house, down to the detail of when to release the property onto the market, valuing the property and how to draw in potential buyers. We were confident in Jess' professionalism to strive towards our optimal goal while navigating factors beyond her control, always giving us the tools we needed in order to make an informed decision that would best serve us. Jess' helpful and frequent communication throughout every different process and open home was really appreciated - even when delivering updates of slower buyer activity or offer withdrawals, we were satisfied that Jess knew the brief of what we wanted and could be honest about whether we were still on track, what was working well and where to best pivot our strategy. What we truly valued most about Jess was how genuinely invested she was in letting us drive the approach autonomously, purely acting as a conduit to enact what it is we wanted when selling our property. Jess' overall vibe and obvious expertise in the field was another major benefit to us as we could be comfortable to instantly bring to her any matters that were weighing on our minds, understanding our perspective and listening intently to find the best solution for us in the end - including a generous discount on her commission following a disappointing first-offer withdrawal! We look forward to any future opportunities to engage with Jess again in a professional setting, thank you again Jess for your tireless efforts on the job!

Thank you Jess for assisting us in the purchase of our first home. We’ve appreciated your patience with us throughout the process and, as first homebuyers, really valued your transparency and warmth in what can be a cutthroat property market. We felt valued not only as buyers, but felt seen and heard as individuals. Thank you Jess and your team for creating such a supportive experience for two clueless, often panicked first homebuyers!

The agent was helpful during the initial stages of the purchase, including showing the property and attending to most of our queries prior to settlement. Communication before settlement was generally satisfactory. However, after settlement, several requests were not followed up properly, which was disappointing. We also felt pressured to repeatedly increase our offer to compete with an unseen buyer, and not all of our requests and concerns were clearly relayed to the vendors as we had asked. At times, it felt like the agent was acting more in the vendor’s interest rather than as a mediator between both parties, which made the process less comfortable for us as buyers. Overall, the experience was okay, but we were not fully satisfied due to gaps in post-settlement support, communication, and balance in representation. There is room for improvement in handling buyer concerns more thoroughly and impartially.

We had a fantastic experience working with Jess to sell our house. She was easy to deal with, always informative, and incredibly supportive throughout the entire process. Professional yet friendly, she made what could have been a stressful time feel completely seamless. Her guidance and communication were excellent, and we felt confident every step of the way. We would highly recommend her to anyone looking to buy or sell – she truly made the whole journey stress-free.

Jess and her team assist us selling the house in Palmerston. great result and efficiency communication during all stages. Will recommended Stone Gungahlin as your sell agent. Well Done Jess.

Jess went above and beyond during our house sale. From start to finish, she guided us with clarity, offering multiple options and expert advice at every stage. Her dedication, persistence, and unwavering support made the entire process smooth and stress-free. We couldn’t have done it without her, and we’re truly grateful for everything she did.

Working with Jess was an absolute pleasure. She was excellent from start to finish—knowledgeable, easy to deal with, and always focused on making the process as smooth as possible. Her team was equally impressive: polished, professional, and consistently proactive with updates. Their ongoing communication meant I always knew exactly what was happening at each stage. I highly recommend Jess and her team.

Thank you so much to Jess and the Stone team! Even when speaking to competing agents, everyone only had great things to say about Jess which is a testament to her professionalism and the positive reputation she’s built. She was transparent throughout the entire process and took the time to explain the details. Her kindness and genuine understanding made us feel supported from start to finish. Thanks Jess!

From the moment we met Jess, we immediately felt at ease and knew we were in good hands. Jess just operates differently to other agents, she is kind, intuitive and genuine. We never felt pressure or rushed. What we didn’t realize was how incredible jess and her team were together. Jess and the team worked like a well oiled machine from the moment we signed up, we were added to a WhatsApp group and any question was responded to immediately. From the prep, photos, open houses and negotiations, we were always kept in the loop and consulted. We received weekly reports, advice and support, when we had to change the schedule, the team made it happen immediately without question. We felt supported the entire time, and never felt pressured to move faster and the team took care of everything. I think what surprised us most was how every member were so invested in us, and achieving an outcome we wanted. The strategy, knowledge and advice was solid and tailored to us as a family. We have had some horrible experiences with agents previously, and I am honestly blown away by Jess, her team and their approach to buying and selling property. I will recommend Jess to everyone, no matter your situation, she will adapt and support you. We got a fantastic outcome when selling our home but more importantly, we actually enjoyed the process because of Jess.