Sale took place within four weeks of being on the market which I feel was due to the suggested price for my property and the feel of the market. The only downside was the after sales. Real Estate being handled by the internet these days is very impersonal as you do not even meet the sales team. I did meet Marne as the purchaser required an original signature on the contract which meant a trip to the Rosebud office on a Sunday to meet Marne to re-sign same as apparently the purchaser could not wait until Tuesday when I had a day off. Marne assured me my conveyancer would receive a copy and I would get an account sale regarding the deposit and outgoings with Raine & Horne. Neither of these happened and a week later I received a telephone call from my conveyancer asking if the sale went through as she had been contacted by my loan company whom I had informed of the settlement date. The most exasperating thing was I had to telephone three times the day after settlement chasing my balance of deposit funds which should have been paid into my account on settlement. Summary the sale was quick but after sales service was very poor.
John's reviews
We recently purchased a home in Rosebud through Marne Puls and John Hall with Raine & Horne. For many many months we had been attending open for inspections and auctions. We dealt with many agents who never got back to us or followed through with our enquiries. This made the process difficult. However, when with dealt with Marne and John they have always been prompt to respond, followed through on all enquires, and have acted professionally in all matters. It has made the whole sale process much easier and enjoyable. Marne in particular has made us feel valued. We would definitely recommend Marne and John when choosing your agent.
We had the pleasure to deal with Marne Puls she was very professional, extremely helpful and willing to assist where she could I would highly recommend her and Harcourt's to any on e looking for a agent in rosebud.
John Hall was very professional with the sale of my property always kept me informed excellent job. Thanks John
I expected many more than just four viewings to sell my home and the renovation is not finished. Wonderful I am delighted. Thank to both Marnie and John.
Harcourts got my asking price ver quickly! Cant ask for more than that.
I would be very happy to recommend John to anyone considering selling their home. Very professional, customer oriented service.
We dealt with Marne Puls from Rosebud Harcourts during this sale. From the very beginning she was helpful and accommodating. Her replies to our calls and emails were always prompt and professional. Thank you Marne, for such a smooth purchase experience! Highly recommended for anyone buying in the Peninsula... Theo and Mary Diamond
John Hall is professional and it was a pleasure going through him to buy our property. Marne has also been fantastic and her communication with us has been wonderful. Thank you John and Marne.
We have found Marnie and John very helpful with our purchase. Nothing was too difficult from arranging inspection, the Section 32, site inspections and negotions. We were made to feel very comfortable during the entire process and we would happily recommend their professionalism to anyone. Kind regards, Roxie & Rob Sargeant
Thank you John for your consideration and understanding in selling our Aunt's house. You understood our situation and made the whole process easy for us. We were kept up to date during the whole process and achieved a great result for us at Auction. We would have no hesitation in recommending you.
