Jon helped the reviewer buy this property

Efficient yet impersonal

Jon was very pleasant and friendly. He was very responsive but all communication was via text message and email. I did receive a call once settlement had gone through. It would still be nice to have personal communication when making offers and securing such a big purchase. My only disappointment was that the final sale and handover felt very underwhelming. I am a first home buyer and this was a big deal and very exciting for me. After settlement, keys were left in the letterbox for me to take possession of the house. I didn't get a sold sticker to put on the sign. These are small things but are all part of the first home buying experience.