As a professional working in the property field and an active investor since 2010, buying from Kaining was definitely one of the best experiences I have ever had. Kaining was very professional and friendly to work with. Unlike many others in this fast-paced industry, she was willing to spend time with me and provide detailed and trustworthy responses to all my queries.
I don't know how to express my feeling of gratitude to Kaining who was helping getting me into my home at Ringwood North recently. During the first open inspection, Kaining was super honest about the property and made the entire process smoother and earlier than it could have been. It has been a delightful experience to have you been with me in this property purchase journey. Your local knowledge, advice and even renovation insights to the property are extremely enlightening, which I would be forever thankful to you. You would be my "Go-To" agent for sure if I am considering to sell my property one day in the future.
The day I inspected the property, I was greeted by Kaining. She provided me with information related to the property. She was very professional on her approach which was part of my decision to buy the property. Kaining should be considered as an asset to the agency. Patrick0
Easy and clean process of negotiations. Quick responses for information required
Selling property can be very stressful especially when you live in another state. I must say Kaining Ma made it easy. I was always kept informed of any developments. Communication was excellent. A very professional lady. Thank you.
When the time came for me to sell what had been an investment property, the choice of agent was clear. I needed an experienced agent, with exceptional market knowledge, who would work hard to get the best result. Reilly & Kaining were the obvious choice. They kept me informed of progress throughout the campaign, worked diligently in what was a tough market, and on auction day achieved a result beyond what I had hoped for. I cannot thank them enough for their hard work, achieving an exceptional result. Would recommend Reilly & Kaining at Fletchers to anyone I know who’s looking to sell - they are the best!
Kaining made my first solo house purchase so much less stressful. She understood what this meant to me and kept in contact giving me fair and honest feedback throughout the process. Would definitely not hesitate to recommend her or to use her again in future.
My wife and I were happy dealing with Kaining. From the minute we walked into the property she let us look around and take our time and could answer all questions we had regarding the property. Very transparent and friendly to deal with. Highly recommended.
Excellent and detailed market knowledge and trends analysis of great benefit to us as buyer, investor and seller. This time as seller, Kaining provided us with excellent advice and ran all aspects of the EOI-based campaign smoothly and seamlessly on our behalf, with little or no involvement or intervention from us. She kept us well informed throughout the process, and shared her thinking and advice clearly and candidly. With us living interstate, she handled on our behalf all the logistics regarding access and supervision of the various contractors and parties involved in readying the property for selling. She also assisted politely and tactfully and participated in our interactions with our tenants, and liaised with them throughout the process leading up to the sale. Highly recommended. We would not hesitate in engaging Kaining again in the future.
Kaining has been in the real estate business for years, we went with another REA the last time we sold, but not this time! She is excellent. We live interstate and she kept us informed at all times. She only employed the best trades people to do repairs and cleaning, and house staging - all at excellent prices. Lastly, she negotiated an excellent price (despite the increased mortgage interest rates). Please Note: Don't be put off because her family heritage is from China, she understands the Melbourne market and Australians, and can also (as an added bonus) work well with sellers and buyers from China and Asia. She sold our property to local Aussies. We would use Kaining again and definitely recommend her.
Fletchers were extremely Professional and attentive while selling our house . Rielly, Kaining , Andrew and Liam all attended open inspections at different times and I had good feedback. I was told that I would not see Rielly again after we signed with him, but he kept in contact each week and called in to keep us up to date. I would not hesitate to have Fletchers Ringwood if I needed them again.
The process with Kaining and the other staff was simple, quick and professional.
