We found Karen, Steve and the team to be very professional, extremely knowledgeable and very easy to deal with due to their ability to de-stress the selling experience. We quickly built a high level of trust in their ability, advice and services offered. We had confidence and were happy to be guided by their expertise. We achieved a very pleasing sale price thanks to all their hard work and dedication. We would be happy to recommend Karen, Steve and the team to any prospective vendors.

Karen, Stephen and the team, Thank you for an incredible campaign! Your relentless dedication, hard work and exceptional communication every step of the way during the sale of our family home. You made the process so easy. Your experience, local knowledge and talent paid off and we’re thrilled with the result. We highly recommend Karen, Stephen and the entire team from Team BT to anyone looking to sell their property. Regards, Leyla and Will

Karen and Stephen were highly recommended by a friend and we were not disappointed. The team including Auctioneer were extremely professional, Karen's professionalism in the video and her ability to accurately capture what we loved about the house in the listing, combined with Stephen's analytical approach to the local market was accurate and comprehensive. Our weekly reviews and phone calls after ever open made the whole experience painless with a great result.

Karen and her team were highly organised and professional from the beginning. They answered our questions honestly prior to signing our agreement, then provided a clear and manageable timeline and scenarios that we possibly would face once entering the marketing campaign. This enabled us to make informed decisions and trust their astute understanding of the market and guide us through the campaign. We were valued as a family selling their home rather than just a house and an address.

Karen has supported us through the sale of our home and the stress that goes with that. She has been amazingly supportive throughout this journey and was there for us at a moments notice. Thank you, Nick and Lorraine

Karen, Steve and the team at McGrath were outstanding in their dedication and professionalism to sell our family home. Karen gave us great advice throughout the campaign and kept us fully informed, we were very happy with sale outcome! Thanks Karen!

We were so blessed to have you selling the house for us. We appreciated being so much a part of the process with the weekly meetings, advice and discussions. Thanks for your patient availability on the phone to advise on plumbing, cleaners and even the front door paint colour! We’ve also been so thankful for putting us in touch with Simply Sorted (and Marcio), who we are still benefitting from. You went above and beyond and found us the perfect buyers for the home. We thank God for you. The Cox Family

Karen, Stephen and the team are what you look for when you are searching someone to sell your most prized possession. They help you feel completely at ease with the process. Their negotiation skills are paramount and what you need when it comes to the crunch. In these uncertain times they are a team you can certainly rely on and feel at ease with. Their professionalism is second to none. Thank you Team BT.

We have been extremely happy that we selected Karen, Stephen and the team to handle the sale of our house. From Day 1 you were there for us, giving us wonderful advice, taking the load off our shoulders, running a marvellous campaign and finally at the auction getting a result that was far above our expectations. We recommend to anyone who is considering selling, talk to Karen and Stephen and listen to all they have to say. Following their advice certainly worked for us!

Karen, Stephen and the team were fantastic during the sale period. They co-ordinated everything beautifully and ensured the sale was as smooth as possible even during these difficult times. I highly commend the team for their dedication and professionalism. Thanks, Simon

We enjoyed every moment of working with Karen, Stephen, and the team. Their professionalism allowed us to understand each part of the process and it reduced stress considerably. The result that they achieved for us was wonderful and we highly recommend them.

Karen and Stephen (aka Team BT) were unprofessional in our view. They presented well, and promised to work hard to secure a premium price for our renovated Killarney home. We mistook their eagerness for our sale as ambition. They did not in our view follow the agreed sales strategy, and then failed to follow our verbal instructions throughout the sales process. To us they seemed to be seeking a fast sale. Their sales strategy made us feel powerless in the sale of our own home. We have since heard of other reports of similar experiences in other home sales. We cannot warn others enough. Our advice to anyone using McGrath: put everything in writing, every phone call, every request, even the most simple request to lift the price guide following an offer. If you are concerned about your selling agent or the sales process you can contact the NSW department of Fair Trading and seek assistance.