As a buyer through Assett Realty my experience has been overwhelmingly and consistently negative. The seller very nearly lost the sale due to their unprofessional, rude and dismissive behaviour. What should have been an exciting and joyful time turned into a nightmare of stress, anxiety and disappointment. From the moment we signed the contract all communication went cold - an almost total communication blackout. We were forced to chase down information required from them, while also pointing out mistakes they had made and which we had formally asked for information on multiple times. Nothing. This was on a property of well in excess of $1million… you might think that would buy you some regular polite service from this agent, but you would be incorrect. The agent misrepresented the inclusions on the property (as we subsequently discovered for ourselves) and when questioned their response was simply “oh, mistakes like this happen all the time.” So, for this agency it is normal practice to “make mistakes” of this nature as part of business-as-usual. As the buyer, these excuses appeared only to cover up their ignorance of the property while simultaneously removing any responsibility they had to offer any pathways toward satisfactory resolution. Perhaps the most gobsmacking part of our extraordinary and negative interaction with Assett Realty, and Karyn in particular, was her response to our continually unanswered questions where she finally fired back a response curtly and rudely stating (this is verbatim and we have the evidence) “Please address your concern to your solicitor as our legal obligation ends once the contract is signed and dated”. So there you have it. Assett Realty will knowingly misrepresent a property, get your signature on the contract, then absolve themselves of any and all responsibility. We never heard from Karyn or the agency again. My experience with this agency, and both agents - Karyn and Liam - was terrible and I cannot recommend.
