Kate Birchall

We unfortunately had a very unsatisfactory experience with Kate recently. She was absolutely fabulous until we signed the contract. She was scattered with her communication and dropped the ball multiple times throughout our campaign. We ended up with a satisfactory price so we were purely dissatisfied with her sales and communication skills. She didn’t organise the free window clean that was offered before photos. She refused to do mid week opens after week 2 and didn’t open on weekends as soon as an unconditional offer came through. She pushed us to take the first offer and it was only after we declined the two offers from that buyer that we got another $25k from that buyer and not negotiation skills from Kate herself. In the 7 week campaign we only received 2 sales reports which are supposed to be sent weekly. Both these reports came days late and had to be requested. It felt like she was working for the buyer. She often ignored our direction or feedback. Her sales strategy chopped and changed dozens of times. She would ask for a price drop and then the next day say we need to keep it as is. In the end we had 4 interested parties wanting to put in offers from the first 2 weeks of inspections but they were never followed up so they didn’t have an opportunity to put in an offer until it was too late. Very frustrating experience. Spend your money elsewhere. We are currently going through a different agent for our family home sale and our experience has been nothing but pleasant so far.

We had a fantastic experience with Kate. From our first meeting, she made us feel at ease and was able to answer our many questions as first time sellers. Kate provided us with a clear plan and was very organised which meant selling was an easy process. Kate is highly recommended and was a pleasure to deal with!

Kate, was exceptional at providing us with all the detail we needed to feel comfortable and on track during our selling process. Her market knowledge and feedback was spot on and with the final result being above expectations we are so thankful we had Kate to running the show.

From the outset Kate was attentive and responsive to my needs as a seller. She was available to meet with me and answered all of my questions with patience and a rich understanding of the current market place. Her responses put me at ease without ever making me feel intimidated or overwhelmed. During the process of selling my property Kate provided me with regular, detailed updates around the openings, potential buyers and was always realistically positive about the property and its potentials. The auction was handled brilliantly by Kate and her team - all of the women were supportive and attentive. Kate ran the auction with skill and was perceptive in her respect for all of the bidders; which I firmly believe was part of the reason I achieved such a positive result. I would not hesitate to recommend Kate and her team. The support and attention I received from the initial contact through to the end of sale was exceptional. Thank you Kate.

Kate was a pleasure to deal with from our first meeting to Auction day. She had great knowledge of the area and kept us in the loop with all feedback from potential purchasers. No request was too much and Kate definitely went above and beyond in every aspect of the sale journey.

Kate has been amazing, always available for any queries, we would certainly have no hesitation in recommending Barry Plant at Heathmont to anyone either wishing to sell - as we did - or buy. Thank you Kate for all your efforts