As buyers we appreciated that Kelly-Ann's first priority was to be the seller's agent and we experienced her great negotiating skills on behalf of the seller! Kell is very knowledgeable about the area, understands value and potential and has provided us with some very helpful advice. We really appreciated her communication style, she is a good listener and has good emotional intelligence and we felt very comfortable working with Kelly-Ann through the information gathering and negotiation process. She gives the impression that she is not only about moving on to the next sale; Kelly-Ann has taken the time to build a trust relationship with us and we have the expectation that she will be a long-term adviser.