Lan and his team were communicative throughout the process. Lan was well-connected with all of the extra services we needed to ready the house for sale and went the extra mile to help, well beyond what could be expected. Highly recommend!
We had an excellent experience purchasing our home through Our City Real Estate. Lan was outstanding throughout the entire process, providing top-notch service and clear communication every step of the way. The professionalism made the entire transaction smooth and stress-free. Lan was always available to answer our questions and ensured we were well-informed. I highly recommend Our City Real Estate to anyone looking for a dedicated and reliable team.
Lan kept us informed throughout the process and adopted a pragmatic approach that yielded a very good result for us. Would highly recommend him and his team.
Lan made it clear that he was representing his vendors interests but we found him professional, straight forward and easy to deal with. He went the extra yard to ensure everything was right with the property for settlement.
Lan and his team provided a high-quality professional service. He communicated regularly and clearly. His recommendations were well presented and succeeded in achieving a sale of our property. I would highly recommend Lan and his team to other vendors.
Lan knows the local market, it’s fluctuations and nuances which allows him to best approach both vendors and purchasers with confidence that he can match all their requirements
The team were very professional. At my time of selling the market was a little slow in saying that Lan kept me in the loop regularly and suggestions were implemented. The result was achieved. Thank you.
Lan went above & beyond to help us out to buy a proper and settle in quite difficult circumstances. He was empathetic to our situation & consistently put in extra hours to work with us to get across the line.
The sale side of things went well, market knowledge is second to none. Unfortunately, as far as communication and professionalism goes there were many challenges in getting finer details right, being presented with an Agency Agreement with the details of your ex-partners solicitor instead of the firm agreed in the separation orders may be seen as a small oversight and mistake by the agency but is very confronting when trying to finalise a sensitive matter, especially after the agent tried to talk me into using a conveyancer despite the legally agreed to orders. When the process of contracts being signed was being undertaken an advertisement for the property popped up on my Facebook feed, leaving me confused and having to reach out to the agent as this suggested to me the sale may not occur. I was expecting the process to be straight forward after these challenges from the agency, I was mistaken as when got a remittance from the agency for my payment from the deposit, the email with the remittance advice was sent as a group email to myself and ex-partner sharing my bank details with my ex-partner. The agency said this was standard practice in the name of transparency, unfortunately due consideration of privacy was not exercised in this pursuit of transparency. Ultimately, I have felt like I wasn't valued in this process and was not treated as an individual by the agency, this experience has left me feeling that I was a burden on an Agency too focussed on moving things forward as quickly as possible for the collective vendors, instead of paying attention to details and respecting the circumstances of the individuals involved. If the Agency took the time to explain things to me as an individual maybe this experience could have been better, unfortunately most of the communication felt transactional and when details were incorrect, and I stood up for myself I was made feel I was in the wrong for questioning the Agency.
Experience was easy, very easy to work with, house was sold with no difficulties at all
Lan was always helpful and showed great understanding and professionalism in all aspects of the process, It was a pleasure working with him
