Lance did not follow through with his comments throughout our interactions over the past year with the purchase of this property e.g. telling us he could call if a rental offer came in (which he didn't), sorting out the hot water control units in all bathrooms upon pre-purchase inspection (which he didn't, and are still not working) and even saying he would drop over a welcome gift after our quite expensive property purchase (which he didn't). Our name was also incorrect on multiple documents even after pointing out numerous times.
