Lauren was great talking the talk before I signed the contract to engage Ray White. Once signed, her communication quickly dropped off. In the time the property was on the market, I received only two of the promised weekly written reports (one of which was at my request). When I requested the next weeks report, I was told there was nothing to report on. I had requested a phone call following open homes to give me a quick update however this just didn't happen. Text messages were often not replied to in a timely manner and, in some instances, I had to follow her up for an answer (the next day!). In fact, my last text message sent to her yesterday has not even been responded to. I expressed my concern during the process regarding her lack of communication and openness. She was aware her communication was poor/nonexistent and apologised and acknowledged she needed to do better. This, however, was an empty promise and no improvement to communication was forthcoming. The price achieved was also very disappointing. I agreed to a much lower price than she said would be achieved, as I felt pressured by her to make a quick decision and also had a great distrust in her as an agent throughout the process. I felt completely in the dark during the whole process and feel extremely disappointed by the entire experience, lack of communication and effort.

We spoke to Lauren 12 prior to our current listing, she kept in constant contact with gentle reminders she is there if ever we need any advice or her help in any way. Fast forward to an agents agreement Tuesday photos/videos, 48 hours live, open home Saturday and 3 offers and holding deposit and contracts Al in the space of 5 days. Our asking price was achieved and Lauren made the whole process smooth and pleasant, I have no hesitation in highly recommending Lauren Vella as a great agent to have on your side. Thank you Lauren.🙂

Lauren truly exceeded our expectations. From the very start, she guided us on what changes would have the biggest impact and set a clear direction for the campaign. She stayed in close contact right through to celebrating the sale, and it always felt like we were in it together. Her marketing created a strong interest and led us to a record sale!! What could have been stressful instead felt easy, positive and even enjoyable because she was approachable, supportive and always one step ahead. I would recommend her in a heartbeat to anyone wanting an agent who delivers results, genuinely cares about her clients, and celebrates alongside them.

Selling my first home was something I was really nervous about, but from the very beginning Lauren Vella made the entire process feel smooth and reassuring. Her professionalism is second to none, and her commitment to both her clients and the industry is clearly evident in every interaction. Lauren’s communication was outstanding – she kept me updated every step of the way, explaining everything in clear detail so I always felt confident and informed. Her expert-level knowledge of the market and the process was truly impressive, and she used that experience to guide me through decisions with ease. What stood out most was Lauren’s genuine passion and admiration for the real estate industry. It shines through in the way she works, and it gave me complete confidence that I was in the best possible hands. I couldn’t recommend Lauren more highly – she is an exceptional agent whose professionalism, dedication, and expertise make her a true standout.

Lauren was a massive help with everything and supported us with valuable assistance with all we needed through the process As first home buyers it was a little daunting but Lauren definitely made the entire process a pleasant experience to look back on It was truely a pleasure :)

With what was possibly a challenging property to market, Lauren secured us a better sale price than expected, within 6 hours of the first open. Contracts were exchanged the next business day and the sale proceeded as expected. Lauren was great to deal with and has good market knowledge in the area. We're very happy. Thank you Lauren

From initial inspection all the way to settlement was one of the best experiences we have had so far when buying property. Lauren’s extensive knowledge about the market and the property we purchased was second to none. Lauren went above and beyond every step of the way making the whole process hassle and stress free.

Lauren was very helpful throughout the sale.

We were so lucky to work with Lauren. As first home buyers it’s so scary to know what’s going on in the real estate world and what’s the right decision. Thank you to Lauren who supported us the whole way, she was flexible, played no games, she explained each step and made the buying process easy.

Lauren's communication throughout the process has been excellent. She was very transparent and we felt as thought she strongly advocated for us as first home buyers. She has been accomodating to us and was open to any of the suggestions, concerns and questions we had.

Lauren is very efficient and knows her job well. She is an effective communicator and keeps you up to date with happenings during your purchase. Laurens also offers helpful hints when you are selling a property. Very happy to have Lauren in my corner when either buying or selling.

Lauren was honest, clear and dedicated throughout the entire process. She gave confident direction & communicated everything with transparency. A smooth, stress-free experience - highly recommend.