Lou was constantly providing updates for us and keeping us informed every step of the way. He was proactive in working to sell for us and worked to maintain a momentum for our property for a quick and fantastic out.
I recently had the pleasure of working with Lou as I navigated the home-buying process, and I cannot recommend him highly enough. From start to finish, Lou demonstrated incredible patience, always taking the time to answer my questions and address my concerns, no matter how small. His kindness made the entire experience feel comfortable and stress-free. I especially appreciated the invaluable advice Lou provided at every stage, helping me make informed decisions with confidence. Nothing was ever a problem for him.
Lou has been excellent when we communicated re buying a property Blackshaw had for sale. Our confidence in his abilities then proceeded to our listing the property we were selling wth Lou. His professionalism, market knowledge achieved us a suitable offer frm first open home which he handled whilst we were overseas. We would highly recommend Lou and Blackshaw to sellers or buyers.
Lou was great with communication, ensuring we were up to speed as the sale progressed. He dealt with issues promptly and efficiently. He was knowledgeable, happy to give advice but without forcing his opinions which was very helpful during the sale. He is friendly and engaging and good to work with.
This was our first time selling a property so we went in with no expectations, after being ghosted by the first agent we contacted about the sale, we then met Lou who was very welcoming and talked us through everything we should expect in the sales process and we immediately felt we were making the right choice to trust Blackshaw with the sale of our home. The process was very efficient from start to finish, there was regular communication and updates throughout, Lou ran multiple open homes over the first few weeks and identified a prospective buyer straight away, he worked with us to negotiate a few conditions to meet the buyer's needs and we are very happy with the outcome and how quickly the sale process has been. Lou went above and beyond with customer service and we really appreciate all his help and support as we move on to the next chapter of our lives. We would highly recommend Lou and the team at Blackshaw Queanbeyan.
Lou kept in touch during the whole process and was honest throughout. I appreciate the time he took to keep me in the loop with phone calls or messages. It was a relief knowing my property was in good hands. Thanks Lou!
We recently sold our property in Mawson, ACT, and chose Luigi (Lou) Baldan of Blackshaw Real Estate to guide us through the process. From the first meeting to the final settlement, Lou’s professionalism, market knowledge, and genuine care made the experience not only successful but also pleasant. Expertise and Market Insight Lou was well prepared, presenting a thorough market analysis that highlighted the strengths of our property and set realistic expectations for pricing. His insight into the local market—especially the nuances that affect buyers—proved invaluable. Communication and Transparency Throughout the campaign, Lou kept us informed at every stage. He provided timely updates after each viewing, explaining details of each offer, and was always reachable for a quick call or email. His transparent approach eliminated any guess‑work and helped us feel confident in the decisions we made. Negotiation Skills Lou has fantastic in negotiations . He skilfully highlighted the unique features of the property, ensuring that the buyer recognised its value and we secured a price that we were wanting. His calm, professional demeanour turned what can be a stressful negotiation into a smooth, collaborative process. Outcome Thanks to Lou’s diligent work, our property sold at a price we were hoping for. The entire process felt seamless, and we would not hesitate to recommend Luigi (Lou) Baldan to anyone looking for a trustworthy, results‑driven real estate professional in the ACT region.
Lou is a great communicator and helped me through the whole buying process.
Lou has all the attributes that I personally look for in an agent. Responsive, brilliant communicator, excellent closer, follows up and pushes the boundaries when appropriate. I felt like I had a friend selling my property from the first moment. He is trustworthy and was always in my corner with sage guidance. I would 100% buy from or sell with Lou from Blackshaw
I have a quick story about the trepidation with the thought & emotional stress of selling a family home. To (in the end) our family having wonderful experience provided by Lou & team at Blackshaws QBN. First meeting day one to settlement date the communication was first class. Everything explained clearly from the get go. Costs, expected market price & actions required by us (the vendors) was clearly communicated. Lou was in contact with various offers coming in, and gently offering advice on how to manage prospective buyers. Commission on the sale was lower than I thought. We have never used the services of an agent before. I write this with a sense of calm & great satisfaction. Now knowing that if one uses Lou Baldan, selling a house is easy !!!
Lou was incredibly professional, straightforward, approachable and genuine. We couldn’t be happier with how he handled the purchase of our new home, and if we ever sell, he’ll be the first person we call.
